IT Support Specialist
3 days ago
At Mindlance, we are seeking a highly skilled IT Specialist to join our team. As an IT Specialist, you will play a critical role in ensuring the smooth operation of our personal computing devices, applications, and network resources.
Key Responsibilities:- Monitor and oversee the local technical environment to ensure proper functioning of network infrastructure, video conference, and other local systems.
- Work with client agencies to ensure timely incident reporting and service request entry through ITSM Service Now.
- Collaborate with ITS Portfolio, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation.
- Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations.
- Understand user account and access environment to help triage and/or resolve access issues.
- Understand OASAS and ITS Information Security Policies as well as OASAS specific regulations regarding confidential data.
- Provide basic 'how to' instruction to users for common desktop functionality/software issues, and for establishing video conference calls and use of technology to present or share information.
- Collaborate with OASAS Office Services team as necessary to resolve agency office related support issues that fall under their purview.
- Respond to all incoming help calls as they are received.
- Provide technical assistance (person-to-person) to all users.
- Travel to nearby locations to participate in required technical training.
We are looking for a highly motivated and detail-oriented individual who is passionate about providing exceptional technical support. If you have a strong background in IT and are looking for a challenging and rewarding role, we encourage you to apply.
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