Food and Beverage Operations Manager

2 weeks ago


Wilmington, Delaware, United States The Chancery Market Full time
About The Chancery Market

The Chancery Market is a premier dining destination in Wilmington, Delaware, offering an unparalleled culinary experience. As a member of the Hospitality HQ team, we are committed to delivering exceptional service and creating a memorable experience for our guests.

Job Overview

The Assistant General Manager (AGM) plays a critical role in ensuring the success of our restaurant. Reporting directly to the General Manager, the AGM will be responsible for overseeing daily operations, managing staff, and driving sales growth.

Key Responsibilities
  • Team Development: Assist in growing and developing teams that embody the company's culture and values.
  • Operational Excellence: Monitor and manage payroll and staffing schedules, ensuring high standards of cleanliness and maintenance in all operational areas.
  • Guest Experience: Actively participate in service cycles to ensure an exceptional guest experience, addressing and resolving any guest issues or concerns promptly and professionally.
  • Staff Management: Assist in executing progressive disciplinary actions fairly and consistently, providing training and development opportunities for staff to enhance their skills and performance.
  • Compliance and Standards: Ensure compliance with health department regulations and company HR policies, maintaining accurate and timely completion of administrative requirements.
Requirements
  • 3+ years of hospitality management experience, with a proven track record of operational excellence.
  • Previous experience in a supervisory or leadership role within a similar environment.
  • Strong financial acumen and understanding of restaurant management systems and processes.
  • Excellent leadership and team-building skills.
  • Ability to handle complex employee relations matters with discretion.
What We Offer

The Chancery Market offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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