Beverage Operations Manager
3 weeks ago
**Job Title:** Beverage Shift Manager
**Job Information**
**Category:** Food & Beverage
**Type of Assignment:** Regular
**Position Type:** Full Time
**City/Town:** Wilmington
**State/Province:** Delaware
**Job Description**
**Key Responsibilities:**
Create a dynamic and engaging work environment that prioritizes exceptional service delivery.
Develop and maintain in-depth knowledge of all restaurant and outlet positions.
Oversee scheduling and staffing for assigned outlets.
Ensure seamless operation of assigned outlet.
Provide guidance and evaluation to employees in assigned outlets.
Implement and adhere to food and beverage cost control procedures and order necessary stock for outlet.
Maintain accurate records.
Foster strong relationships with all related departments.
Adhere to and enforce established Food & Beverage Policies, Labor Laws, Liquor Laws, and Delaware Sanitary Codes.
Recommend and document coaching and discipline of staff on appropriate paperwork.
Communicate effectively with and promote positive team member and guest relations.
Listen, evaluate, and respond to guest complaints and inquiries, exercising good judgment in resolving issues.
Maintain professionalism at all times when interacting with team members and guests.
Promote outstanding internal and external guest relations and team collaboration.
Perform other duties as assigned.
**Requirements:**
One to three years of restaurant management experience.
Ability to successfully complete background checks and licensing processes required by the Delaware Lottery.
Knowledge of computer software, including Microsoft Word and Excel.
Ability to work independently with minimal supervision.
Maintain confidentiality regarding employee concerns and sensitive department information.
Maintain established company and departmental uniform, appearance, and hygiene standards.
Experience with P.O.S System and PC-related systems.
Ability to walk and stand for at least eight hours, lift up to 40 pounds, and push or pull up to 50 pounds.
Ability to bend, reach, pull, push, kneel, squat, and grasp as needed.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to work in a fast-paced environment and effectively communicate with guests, coworkers, and management.
Ability to handle various guest-related situations and relay compliments and complaints to department management.
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