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Restaurant Operations Manager

2 months ago

Manhattan, Kansas, United States One Egg Group LLC Full time
Job Summary

We are seeking a highly skilled and experienced Service Team Lead to join our team at One Egg Group LLC. As a Service Team Lead, you will be responsible for overseeing the daily service-related execution, monitoring, coaching, and improving the performance and success of the service team.

Key Responsibilities
  • Lead and manage the Front of House team to ensure exceptional guest experiences and high-quality service.
  • Train and develop team members to improve their knowledge and skills, resulting in increased efficiency and productivity.
  • Reconcile guest complaints and service failures, ensuring prompt and effective resolution.
  • Monitor and maintain labor dollar goals, adjusting staff levels as needed to meet business demands.
  • Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Perform other duties as directed by management to support business needs.
Requirements
  • Leadership and team management experience in a fast-paced, dynamic environment.
  • Excellent communication and interpersonal skills, with the ability to understand and communicate effectively with guests and colleagues.
  • A passion for hospitality and creating memorable experiences for others.
  • Strong work ethic and ability to work under pressure, with a positive attitude and adaptability.
  • Ability to lift, bend, and move items up to 30 pounds, with frequent standing, walking, and climbing stairs.
What We Offer
  • Competitive hourly pay within the range of $18.00-$23.00 per hour, based on experience.
  • Health and dental insurance, with the company paying half of the premium.
  • Paid time off and short-term disability insurance.
  • Life insurance and holiday pay for company-observed holidays.
  • 50% discount at all company locations.
  • Eligibility for employee referral bonuses and mentor-guided career development opportunities.