Service Team Lead
3 weeks ago
We are seeking a skilled Service Team Lead to oversee daily service-related execution at our restaurant. This role involves monitoring, coaching, and improving the performance and success of the service team. Key responsibilities include team leading, service execution, guest experience, cleanliness, and company policy adherence.
Key Responsibilities:
- Primary focus is in-shift success of Front of House team
- Responsible for training, knowledge, and guest delivery execution during each scheduled shift
- Complete all managerial tasks that occur in-shift, including but not limited to: putting away liquor orders, reconciling cash drawers, checking out servers, submitting liquor orders, etc
- Responsible for reconciling all guest complaints and service failures that occur in-shift
- Responsible for performance and success of entire team working on your shifts
- Responsible for restaurant being opened and/or closed properly each day through training and verification
- Responsible for cleanliness of restaurant while on shift
- Has in-shift oversight of reservation book, special occasions, and large parties
- Maintain labor dollar goals set by General Manager by cutting staff appropriately
- Communicate professionally and efficiently with guests and colleagues
- Perform other duties as dictated by business need and directed by AGM, GM, Exec Chef, or Managing Partners
Requirements:
- Leadership and team management experience preferred
- Ability to communicate in and understand the predominant language of our guests
- A passion for hospitality and creating memorable experiences for others
- Strong verbal and written communication skills
- Ability and willingness to move quickly, efficiently, and safely through the restaurant
- Strong work ethic to execute demanding mental and physical work under pressure
- Positive attitude that remains consistent under pressure
Physical Demands:
- Ability to be on your feet, walking, and standing up to 8 hours
- Ability to climb stairs multiple times during a shift
- Ability to reach and lift above the head as needed
- Ability to lift, balance, and move items up to 30 lbs. (Primarily this will be large food trays)
- Ability to squat, bend, and twist your body as needed
- Ability to function in a work environment that is, at times, hot, loud, in tight spaces with colleagues, contains wet and slippery surfaces
- Ability to effectively read, write, and verbally communicate
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