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Restaurant Operations Manager

2 months ago

Manhattan, Kansas, United States Dunkin' Full time
Job Summary

We are seeking an experienced Assistant Restaurant Manager to join our team at Dunkin'. As a key member of our restaurant leadership team, you will be responsible for supporting the Restaurant Manager and providing exceptional leadership to our team members.

Key Responsibilities
  • Support the Restaurant Manager in the overall operation of the restaurant, ensuring compliance with Dunkin' standards, franchisee policies, and procedures.
  • Lead team meetings and oversee Brand Training Programs, including scheduling, training, and validating team and shift lead staff.
  • Ensure Brand standards, recipes, and systems are executed, and create a guest-focused culture in the restaurant.
  • Review guest feedback results and implement action plans to drive improvement.
  • Communicate restaurant priorities, goals, and results to restaurant team members.
  • Execute new product rollouts, including training, marketing, and sampling, as applicable.
  • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements.
  • Control costs to maximize profitability and complete inventory on a periodic basis as determined by the Franchisee.
  • Support the Restaurant Manager in completing the weekly labor schedule, ensuring all shifts are staffed to meet guest demand and service standards.
  • Recruit, hire, onboard, and develop restaurant team members, and assist with team and shift lead performance appraisal processes.
Requirements
  • Basic computer skills and fluency in spoken and written English.
  • Previous leadership experience in retail, restaurant, or hospitality.
  • Good analytical skills and business acumen, with the ability to work well in a fast-paced team environment.
  • On-time, demonstrates honesty, and a positive attitude, with a willingness to learn and embrace change.
Working Conditions
  • Standing on feet, repetitive motion, including bending, stooping, and reaching, and lifting packages (if applicable).
Equal Opportunity Employer

Dunkin' is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, marital status, or any other characteristic protected by law.