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Patient Services Representative II
2 months ago
This position is responsible for providing exceptional patient service and support in a fast-paced clinical office environment. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team-oriented setting.
Key Responsibilities- Patient Registration and Scheduling: Greet patients, register new and return patients, and schedule appointments in a timely and efficient manner.
- Insurance Verification and Referrals: Verify patient insurance coverage, obtain referrals as needed, and ensure accurate and up-to-date registration information.
- Cash Handling and Collections: Collect copays, self-pay payments, and fees for services, and balance the cash drawer daily.
- Administrative Support: Provide administrative support to the clinical team, including data entry, filing, and other tasks as needed.
- Communication and Customer Service: Respond to patient inquiries, resolve issues, and provide exceptional customer service in a professional and courteous manner.
- Education: High school diploma or equivalent required.
- Certifications: Basic Life Support certification required within one month of hire date.
- Experience: 3 years of experience in a billing systems and third-party claims environment, or related customer service experience.
- Skills: Financial information, insurance, and interpersonal relationships.
- Education: No additional education beyond high school diploma or equivalent.
- Certifications: No additional certification beyond Basic Life Support.
- Experience: No additional experience beyond 3 years in billing systems and third-party claims environment.
- Skills: Financial information, insurance, and interpersonal relationships.
Washington University offers a comprehensive benefits package, including competitive health insurance, paid time off, and retirement savings plan. We also offer opportunities for professional growth and development, as well as a supportive and inclusive work environment.
