Tax Resolution Specialist

6 days ago

Irvine, California, United States TaxRise Inc Full time
About TaxRise Inc

At TaxRise Inc, our mission is to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.

Job Summary

The Collections Specialist is responsible for managing and collecting outstanding payments and assisting clients with billing-related inquiries. This role requires a self-starter with experience in customer service and a strong ability to communicate effectively.

Key Responsibilities
  • Resolve billing inquiries and payment delinquency
  • Handle inbound and outbound calls
  • Follow federal and state guidelines
  • Follow up on payment arrangements
  • Identify issues causing account delinquency and discuss with Manager
  • Ensure all client contact information is current
  • Regularly monitor open accounts and identify outstanding debts
  • General office work assigned by management
Requirements
  • Prior experience in customer service
  • Experience in handling sensitive information in a discreet and ethical manner
  • Proficient computer and typing skills
  • Excellent written and verbal communication in both English and Spanish (Preferred)
  • Accounting/Finance background (Preferred)
  • Experience in Tax Resolution Industry (Preferred)
  • Highly motivated and excellent customer service skills
  • Professional demeanor and attitude
  • Ability to multi-task in a fast-paced environment
  • Excellent time management and able to prioritize workload and follow up with clients in a timely manner
  • Ability to negotiate effectively
  • Aptitude to manage details effectively
  • High school diploma or general education degree (GED); or three years of related experience and/or training; or equivalent combination of education and experience.
What We Offer
  • Medical, Dental, and Vision Insurance after 60 days
  • Paid Time Off (Vacation, Sick, Holidays)
  • Wellness Days
  • 401(k) retirement plan
  • Professional Development Program
  • Access to on-site gym and gaming lounge
  • Quarterly company outings
  • Catered meals every Friday

PAY RANGE: $24.00 per hour

The above-range represents TaxRise Inc's current good-faith pay scale for this role. TaxRise Inc reserves the right to modify or update this range at any time.

At TaxRise Inc, we're proud to be an equal opportunity employer. We realize the key to creating a company with world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

TaxRise Inc is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.

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