Guest Services Representative

3 months ago

Hamilton, United States Spooky Nook Sports Full time

The Guest Services Representative is responsible for welcoming all Spooky Nook Sports guests and providing an inviting, fun and healthy experience for all facility members and visitors. This position requires paramount customer service skills.

Schedule: Weekend availability is required.

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.

As a Part-Time team member of the Nook, you will enjoy:

  • Free individual membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
  • 1.5x your hourly rate of pay for holiday hours worked
  • 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
  • 35% off all Nook apparel
  • Free child watch (3 hour increments)
  • Discounts on birthday parties, personal training, event space rental, and more
  • Discounts at participating local restaurants and businesses
Essential Job Functions
  • Acts as central resource for entire Spooky Nook Sports community
  • Promotes Spooky Nook Sports programming and provides related information to existing and potential customers
  • Responds to various inquiries by guests in the facility and over the phone
  • Remains calm during member/participant interactions involving urgent or stressful matters
  • Processes payments for internal programming registrations, memberships dues, and daily fees
  • Follows all cash handling policies and procedures
  • All other duties as assigned
Basic Qualifications
  • 18 years of age or older
  • Dependable transportation to and from work
  • Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
  • Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
  • Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
  • Authorized to work in the United States
Preferred Qualifications
  • Highly dependable with a history of consistent attendance and punctuality
  • Guest-focused/service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services
  • Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
  • Self-starting and motivated with the ability to work independently and take initiative
  • Ability to multi-task and balance multiple projects/duties at once
  • Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
  • Integrity: Trustworthy and honest; takes accountability when appropriate
  • Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
  • Ability to remain calm in tense or stressful situations
  • Integrity to safeguard confidential information
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
  • Experience communicating with individuals of diverse demographics
  • Demeanor to remain calm in tense or stressful situations
  • Initiative to work efficiently with minimal supervision
Working Conditions
  • Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds.
  • Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
  • Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 40 lbs occasionally.
  • Noise Level: The noise level in this environment is typically variable.

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