Part Time Floor Leader

3 days ago


Wayne, New Jersey, United States Lush Handmade Cosmetics Full time
Job Description

We are seeking a highly motivated and experienced Floor Leader to join our team at Lush Handmade Cosmetics. As a key member of our sales and customer service team, you will be responsible for driving sales, delivering exceptional customer experiences, and leading by example in our fast-paced and dynamic retail environment.

Key Responsibilities:
  • Sales and Customer Experience: Utilize sales data and customer feedback to provide effective coaching and feedback to the sales team, and make necessary adjustments to the sales floor structure to meet and exceed sales goals.
  • Customer Service: Lead by example in delivering a world-class customer experience, including product demonstrations and consultations. Observe and listen to customer interactions, collaborate with the team, and strive to exceed daily sales goals.
  • Brand Building: Educate customers on Lush brand values, including our commitment to fighting animal testing, using fresh and natural ingredients, and promoting ethical business practices.
  • Product Knowledge: Increase your product knowledge through constant learning and make informed product recommendations to customers.
Team Involvement:
  • Development: Train and coach sales associates on effective sales techniques and product knowledge to improve their performance and drive sales.
  • Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members' perspectives related to diversity, equity, inclusion, and belonging. Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.
Operational Excellence:
  • Cash Handling and Store Operations: Manage cash handling, including customer transactions, opening and closing the register, reconciling cash drawers, and securing the store at the end of each day.
  • Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees. Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee well-being.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
  • Stock and Inventory: Train the team on inventory best practices and support management with inventory tasks. Utilize visual merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience.
  • Policies and Procedures: Support management in ensuring the store is compliant with company standards for opening and closing, product integrity, respectful workplace, and health and safety.
Qualifications:
  • Required: Minimum 1 year of experience in customer service and sales, cash handling and opening/closing procedures, supervisory experience involving coaching, feedback, and training, problem-solving issues related to customer service in day-to-day operations, and a fast-paced team environment.
  • Preferred: Experience with consultation-based customer service models, analyzing sales metrics, working in skincare or cosmetics, cross-cultural collaboration and DEIB or social justice training, and fluency in Spanish, French, or other languages.

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