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Seasonal Retail Sales Consultant

2 months ago

Wayne, New Jersey, United States Tapestry Full time

About Coach: Coach is a renowned global fashion brand established in New York in 1941. Guided by the vision of Creative Director Stuart Vevers and the inclusive spirit of our city, we create exquisite products designed to endure, allowing you to express your individuality.

Company Overview: As a member of the Tapestry family, we are part of a global portfolio of brands dedicated to pushing the boundaries of what is achievable. Our commitment to innovation and inclusivity is unwavering. For more insights into our dedication to equity, inclusion, and diversity, please visit our Our People page.

Sales Responsibilities:
* Align with organizational goals and make decisions that reflect company priorities.
* Take ownership of results and stay informed about personal and store performance metrics; collaborate with management to develop effective sales and clienteling strategies.
* Formulate both short- and long-term plans to meet personal performance objectives.
* Analyze personal survey feedback and devise strategies for improvement.
* Act as a brand ambassador for Coach, embodying our selling and service standards at all times.
* Stay attuned to local market dynamics that may affect business performance and support the implementation of local sales strategies.
* Drive sales through effective strategies, client engagement, and the cultivation of new customer relationships while maintaining ongoing connections with existing clients.
* Make a positive impression on customers by presenting oneself in accordance with Coach's style guidelines.
* Establish credibility as a fashion advisor by demonstrating a strong understanding of fashion trends and competitor offerings.
* Provide comprehensive product knowledge, including features, benefits, and overall value.
* Clearly communicate current pricing and promotional strategies to customers.
* Leverage cross-selling techniques to enhance sales opportunities.
* Be sensitive to customer needs and adapt approaches based on cues.
* Address the unique shopping requirements of each customer.
* Manage multiple customer interactions simultaneously, stepping away as necessary.
* Follow up with customers to influence and close sales effectively.
* Adjust personal selling techniques to contribute positively to overall store performance.
* Foster lasting relationships with customers.
* Utilize Coach's tools and technology to enhance relationship-building and clienteling efforts.
* Cultivate enthusiasm and positivity towards a shared vision and mission.
* Promote a collaborative team selling environment.
* Encourage teamwork, trust, and collaboration with both internal and external stakeholders.
* Maintain a solution-oriented mindset, adapting to changing business needs.
* Welcome constructive feedback and adjust behaviors accordingly.
* Uphold a calm and professional demeanor at all times.

Operational Duties:
* Ensure all daily tasks are completed without compromising service or Coach standards.
* Execute daily operational responsibilities, including maintaining the sales floor, backroom, cash wrap, and visual merchandising in accordance with Coach standards.
* Keep the selling area clean and organized at all times.
* Adhere to all relevant retail policies and procedures, including those related to POS, operations, and asset protection.
* Replenish inventory on the sales floor as required.

Compensation: Salary Range: $15-$16.50/hr

Core Competencies for All Employees:
* Courage: Provide direct and actionable feedback; address issues promptly.
* Creativity: Generate innovative ideas and connect diverse concepts.
* Customer Focus: Dedicate efforts to meet customer expectations and build trust.
* Dealing with Ambiguity: Adapt to change and make decisions without complete information.
* Drive for Results: Consistently exceed performance goals.
* Interpersonal Savvy: Build effective relationships with diverse individuals.
* Learning on the Fly: Quickly adapt and learn from new challenges.

Equal Opportunity Employer: Coach is an equal opportunity and affirmative action employer, committed to hiring and developing the best talent. All employment decisions are based on qualifications relevant to the position, without regard to any legally recognized protected basis.