Digital Banking Experience Manager

3 weeks ago


Fond du Lac, Wisconsin, United States National Exchange Bank & Trust Full time

Discover a rewarding career at National Exchange Bank & Trust, where you can make a real difference in the lives of our customers.

About Us

As an independent, family-owned bank with big bank abilities, we pride ourselves on being trusted business partners, employers, and community members. Founded in 1933, we have built a reputation for delivering exceptional service and fostering a culture of growth and development.

Job Description

We are seeking an experienced Digital Banking Experience Manager to join our team. In this role, you will be responsible for delivering a positive digital customer experience and providing operational support and education to internal and external customers.

You will work closely with our Consumer eBanking Team Leader to create training documentation and become a subject matter expert on digital products for consumers. Your goal will be to ensure that all retail deposit team members have the knowledge and skills needed to provide exceptional service to our customers.

Key Responsibilities
  • Deliver a positive digital customer experience through effective communication and problem-solving skills.
  • Provide operational support and education to internal and external customers.
  • Work collaboratively with the Consumer eBanking Team Leader to create training documentation.
  • Become a subject matter expert on digital products for consumers.
Requirements
  • Experience working in a banking or financial services environment is required.
  • Knowledge of online banking products and previous banking experience is preferred.
  • Excellent verbal and written communication skills are essential.
  • Ability to operate standard office and bank equipment and required software, including Microsoft Word, Excel, Outlook, and Teams.
  • Willingness to gain proficiency in electronic platforms such as DocuSign, internal intranet, and mobile-based services.
What We Offer
  • A competitive salary range of $55,000 - $75,000 per year, depending on experience.
  • A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan with employer match.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing training and development opportunities to help you grow in your career.
  • A flexible scheduling policy to accommodate your needs.


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