Digital Banking Specialist
2 days ago
We are a trusted, independent bank with big bank abilities, serving Southeastern Wisconsin. Founded in 1933, we pride ourselves on being a valued business partner, employer, and community member.
Job Description: eBanking Consumer SpecialistSalary: Estimated $60,000 - $80,000 per year
We are seeking a highly skilled eBanking Consumer Specialist to deliver exceptional digital customer service experiences and provide operational support to internal and external customers. The primary areas of focus will be digital delivery services, fraud mitigation services, and procedures for consumer eBanking customers.
Key Responsibilities:- Collaborate with the Consumer eBanking Team Leader to create training documentation and ensure all retail deposit team members are up-to-date on features and benefits of Consumer eBanking.
- Become a subject matter expert on digital products for consumers and stay current on enhancements or additions to these services.
To succeed in this role, you will need:
- Able to complete tasks with focus and attention to detail.
- Excellent organizational skills to manage a large-scale customer base.
- The ability to work effectively in a team-oriented environment while being self-sufficient.
- Exceptional verbal and written communication skills.
- Familiarity with standard office and bank equipment, as well as required software such as Microsoft Word, Excel, Outlook, and Teams.
National Exchange Bank & Trust offers a competitive benefit package, including:
- Health, Dental, and Vision Insurance
- Health Savings Account with Employer Contributions
- Short and Long Term Disability
- Employer Paid Life and AD&D Insurance
- Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
- 401(k) with Employer Match & Profit Sharing
- Paid Time Off
- Flexible scheduling
- Education Assistance Program
- Product & Service Discounts
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