Service Excellence Representative

1 week ago


Farmington, Michigan, United States Thornton & Grooms Inc Full time

About Us

"Thornton & Grooms Inc is more than just a workplace – it's a dynamic community dedicated to empowering individuals like you to reach their full potential. Our company values continuous professional development, integrity, and collaboration. We understand the importance of a healthy balance between work and personal life and strive to support our employees' well-being and success through comprehensive benefits and a supportive environment.">
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Key Responsibilities

"As a Customer Service Representative, you will be responsible for providing top-notch service to customers, handling different communication methods, and actively participating in ongoing training. You'll also be expected to fill the 3-day board by converting inbound customer calls into appointments for our field staff and consistently hit a raw inbound booking rate.">
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Requirements

"To excel in this role, you'll need 1+ years of customer service or post-high school educational experience. A passion and drive to explain, present, and honestly provide options to customers are essential. You must also be able to work specific schedules assigned to you and come into the office for working hours. Passing a 9-panel drug test, background check, and having a clean motor vehicle report for the past three years is mandatory.">
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What We Offer

"At Thornton & Grooms, we believe in supporting our employees' well-being and success. That's why we offer a range of benefits, including free Home Care Club membership and a 50% discount on the services we provide. With a healthy balance between work and personal life, you'll thrive in our supportive environment.">
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Interview Process

"If you're interested in joining our team, please attend one of our scheduled onsite interviews. We welcome you to stop by every Friday at 9 am, Monday at 3 pm, or Tuesday at 4 pm. Please arrive at 24565 Hallwood Ct, Farmington Hills, 48335. Parking is available in our two building lots, and signs indicate additional parking on Halsted. Simply ask one of our staff members for guidance when you enter the building. Plan to spend around an hour and a half with us, as we'll give an overview of the company, a tour of our facility, and an on-site interview. Check out our reviews at Learn More About Our Company | Thornton & Grooms

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