Executive Leader

2 weeks ago


Bedford, Ohio, United States Jonas Software Full time
Job Title: Executive Leader

About the Role:

We are seeking an experienced Executive Leader to join our team at Jonas Software. As the President of Data-Basics, LLC, you will be responsible for setting the strategic direction and leading the growth and execution of the business across all functional areas.

Key Responsibilities:

  • Manage all operational activity and functional areas (sales, support, product development and professional services)
  • Responsible for driving results for corporate financial goal achievement
  • Develop the annual business plan and operating budget for the business unit and monitor the implementation of these to ensure that the financial targets are met; manage and measure operational performance in an efficient and timely manner; steer and inspire management team to achieve business targets
  • Ensure resourcing is in line with the needs of all stakeholders and develop plans to align with operational needs and financial forecasts; use Jonas/CORA benchmarking data, knowledge of best practices and operational excellence to provide continuous improvement of the business
  • Apply a detailed understanding of the CORA measurements and metrics used to drive a successful company
  • Ensure that our products and services continue to drive value for our clients and prospective customers with continued focus on client retention, service improvement and growth
  • Establish long term technology strategies across product lines to address client specific concerns, support customer focused solutions and provide input into maintenance planning
  • Engage, develop and motivate the operations team and coordinate their daily activities to provide a consistently exceptional customer experience to all our clients
  • Determine solutions quickly and find common ground to settle disputes equitably
  • Ensure that regular training of all teams is undertaken to maintain or enhance existing skillsets; develop new and existing managers within the organization
  • Ensure that the reputation and relationship with customers, service providers and partners is healthy

Requirements:

  • Possess a minimum of 8 years + experience within customer facing operations ideally gained within a vertical software solutions market
  • Strong communication skills with highly developed negotiation and influencing skills
  • Ability and willingness to foster innovative ideas and solutions
  • A demonstrated high degree of integrity and trustworthiness
  • Demonstrated organizational agility skills resulting in strong working relationships with clients, colleagues and third parties to best deliver against corporate goals
  • Results driven focus and self-motivated to strive for solutions to client issues
  • Ability to develop teams yet willing to take personal responsibility for resolution of issues
  • Logical and analytical with a methodical approach to problem-solving and driving process
  • Quality-focused and customer-focused with ability to prioritize
  • Evidence of the ability to make quality decisions and execute action plans logically and collaboratively
  • Experience managing a profit and loss center
  • A university degree or equivalent in a relevant management, business and/or information technology discipline, or comparable work experience
  • Travel will be required
  • Location in the Cleveland area preferred

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