Automotive Service Manager

1 week ago


Wilmington, North Carolina, United States Express Oil Change & Tire Engineers Full time
Job Title: Automotive Service Manager

Express Oil Change & Tire Engineers is seeking a highly skilled and experienced Automotive Service Manager to join our team. As a key member of our service department, you will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store.

Key Responsibilities:
  • Lead a highly-motivated team environment and work closely with the Service Team to improve their performance through hands-on presence in the store.
  • Develop and coach team members to ensure efficient execution of store processes and procedures.
  • Supervise technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments.
  • Work directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
  • Evaluate performance and productivity of all service department personnel.
  • Manage parts inventory and outside purchases, ensuring compliance with parts and Tire Purchase Program.
  • Ensure store safety, including the use of and maintenance of safety equipment.
  • Supervise shop area, equipment, and teammates for compliance with company safety procedures.
Requirements:
  • Outstanding leadership and store management skills.
  • Ability to work in a fast-paced work environment.
  • Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency.
  • Excellent verbal and written communication.
  • Ability to develop professional relationships with customers and team members.
  • Minimum of 2 years' experience in a Service Manager role.
  • Proven track record of exceeding business objectives.
  • Ability to work efficiently both individually and as part of a team.
  • Solid knowledge of basic OSHA laws and MSDS Compliance.
Physical Requirements:
  • Prolonged periods of standing, stooping, and bending.
  • At times, exerting lbs of force occasionally and/or lbs of force frequently and/or greater than 10 lbs of force constantly to move objects.
  • Requires working at a production rate pace entailing the constant pushing and/or pulling of materials.


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