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Automotive Field Service Representative

2 months ago


Wilmington, North Carolina, United States XCITE AUTOMOTIVE Full time
About Xcite Automotive

Xcite Automotive is a rapidly expanding automotive service and software-based company that helps dealerships get vehicles frontline-ready quickly and efficiently. Since its inception, Xcite Automotive has been dedicated to making the automotive industry faster, more innovative, and more profitable. Over 1,300 automobile dealers nationwide rely on Xcite's team of 500+ employees to provide on-site vehicle marketing and reconditioning solutions.

Xcite Automotive brands include ReconLogic, CarStudioPros, and Xcite Photography.

Position Overview

Xcite Automotive is seeking a highly motivated and detail-oriented Automotive Field Service Representative to join our team. As a Frontliner, you will play a critical role in providing exceptional customer service and ensuring the success of our dealerships.

Key Responsibilities:
  • Vehicle Media Specialist: Travel to automotive dealerships to take high-quality photos, videos, and 360-degree virtual interior/exterior tours of vehicles. Assist with marketing efforts by printing window stickers and other services related to each vehicle.
  • Inventory Flow Analyst: Monitor and manage the status of vehicle inventory in the pre-sale process to ensure timely online availability.
  • Communicator: Maintain open communication with dealerships, providing daily updates on work completed and ensuring seamless service delivery.
  • Friend and Trusted Partner: Build strong relationships with dealership teams, providing exceptional customer service and support.
What We Offer:
  • Competitive hourly rate
  • Daily bonus plan for high-performing Frontliners
  • Paid training and equipment provided
  • Paid vacation, sick time, and holidays
  • Benefits package, including medical, dental, vision, and 401(k)
Requirements:
  • Must be 18 years old with a valid driver's license, insurance, and reliable transportation
  • Manual transmission driving experience may be required
  • Successfully complete a pre-employment background check, including a motor vehicle driving record