Revenue Cycle Training Manager
2 days ago
The Program Manager of Revenue Cycle Training is responsible for developing, operationalizing, and maintaining successful education programs for all of Grady's Revenue Cycle processes. This includes registration, pre-registration, call center operations, patient access, financial clearance, financial counseling, health information management, revenue integrity, patient financial services, professional billing, and customer service.
Key Responsibilities- Lead revenue cycle training initiatives and monitor quality and performance metrics
- Design and develop instructional material for instructor-led and online training and development
- Participate in the planning, implementation, evaluation, and revision of an organization-wide training calendar
- Create and update training materials tailored towards successfully onboarding new staff and enhancing the practice of current staff
- Document orientation assessment to ensure staff are ready to work independently in their host department or practice
- Perform systematic follow-up procedures with all new hires in the department
- Provide both classroom hands-on training, on-line training and tip sheets when needed for staff
- Use a competency-based program to onboard new staff
- Coordinate training for revenue cycle functional areas
- Implement an orientation program for all new staff within the Revenue Cycle Division
- Manage training team to develop, manage and deliver training
- Bachelor's Degree in Health Care, Business, or related field or equivalent combination of education and experience
- Three (3) or more years revenue cycle or training experience
- High level of experience in adult education/training in the healthcare industry and the use of Adobe Captivate or other on-line training creation
- Understanding of technical instructional design techniques and technology for instructor-led and online course development
- Excellent oral and written communications skills required to develop and conduct educational programs, presentations, communicate with interdisciplinary teams and practice leadership
- End user training experience in EPIC or other clinical/business operations information system
- Experience in project management to drive system enhancement and end use adoption
- Professional Certification in Adult Learning or Equivalent Certification
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Revenue Cycle Training Manager
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Atlanta, Georgia, United States Grady Health System Full timeJob SummaryThe Program Manager of Revenue Cycle Training is responsible for developing, operationalizing, and maintaining successful education programs for all of Grady's Revenue Cycle processes. This includes registration, pre-registration, call center operations, patient access, financial clearance, financial counseling, health information management,...
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