Concierge Ambassador

1 week ago


Chicago, Illinois, United States Tripalink Full time
Job Summary

The Concierge will provide exceptional customer service to all guests, patrons, tenants, or employees by offering personalized assistance with various tasks, such as making tour reservations, suggesting events, and arranging transportation.

Key Responsibilities
  • Customer Service: Deliver consistently exceptional and elevated customer service to all customers, ensuring a positive experience and building strong relationships.
  • Property Management: Utilize property management software to assist residents and upper management with daily tasks, maintaining accurate records and ensuring seamless operations.
  • Facilities Maintenance: Supervise and coordinate building access to vendors for scheduled work, ensuring timely completion and high-quality results.
  • Vendor Management: Supervise and assist recurring vendors to maintain accountability for their assigned duties and ensure high performance levels.
  • Industry Knowledge: Stay up-to-date with industry standards, technology, and trends to provide informed guidance and support.
  • Compliance: Stay informed about Fair Housing laws and regulations to ensure compliance and maintain a safe and inclusive environment.
  • Operational Efficiency: Develop, update, and maintain operating systems and checklists to ensure all facilities are always clean and secure.
  • Package Delivery: Ensure accurate tracking and delivery of packages, maintaining a high level of customer satisfaction.
  • Reservations and Access: Coordinate reservations for common areas and elevators, ensuring smooth operations and minimizing disruptions.
  • Emergency Response: Monitor Emergency Response Systems and respond to all emergency situations in a timely manner.
Requirements
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with diverse groups.
  • Technical Skills: Proficient in Microsoft Office Suite or related software, with the ability to learn new systems and technologies.
  • Problem-Solving Skills: Excellent problem-solving and critical thinking skills, with the ability to analyze situations and develop effective solutions.
  • Teamwork and Adaptability: A positive attitude, with the ability to remain flexible and patient in a fast-paced environment.
  • Organizational Skills: Excellent organizational and multitasking skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Administrative Skills: Excellent administrative skills, with the ability to maintain accurate records and ensure seamless operations.
Preferred Qualifications
  • Experience: At least one year of hotel, resort, or apartment guest services experience, with a strong understanding of customer service principles and practices.


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