Bilingual Customer Service Representative
4 weeks ago
We are seeking a highly skilled Bilingual Customer Service Advocate to join our team at HealthCHEC. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Member Support: Provide timely and effective support to members, addressing their questions, concerns, and issues related to benefits, eligibility, referrals, claims, and other plan-related matters.
- Communication: Communicate clearly and professionally with members, family, providers, and caregivers, ensuring they understand their benefits and plan options.
- Problem-Solving: Identify and resolve member issues, escalating them to management or other departments as necessary, while maintaining a professional demeanor.
- Quality and Productivity: Consistently meet and/or exceed departmental standards, including quality, productivity, and adherence to schedule and attendance.
- Documentation: Accurately document transactions, completing applicable member forms and summarizing actions taken in the computer system, following departmental standards.
- Bilingual Requirement: Fluency in Korean, Mandarin, Cantonese, and English.
- Experience: 1-2 years of call center or related customer service experience, with a strong background in Medicare benefits and customer service.
- Skills: Excellent communication, problem-solving, and time management skills, with the ability to work in a fast-paced environment.
- Competitive Salary: $17.00-$20.75 per hour.
- Annual Bonus Program: Eligible for an annual bonus program.
- Wellness Program: Access to a robust wellness program.
- Paid Time Off: Generous paid time off and 11 paid holidays per year.
- 401(k) Retirement Plan: Excellent 401(k) retirement plan with employer match.
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