Customer Service Sales Associate

2 weeks ago

Pittsburgh, Pennsylvania, United States Schaedler Yesco Distribution Full time
Job Overview

Schaedler Yesco Distribution, a family-owned and employee-owned electrical distributor, is seeking a skilled Sales Representative to join their team. As a Sales Representative, you will play a vital role in supporting the company's goal of creating lasting value for their customers by performing tasks to support the branch location and serve as a resource to customers.

Key Responsibilities:

  • Provide exceptional customer service and support to customers at the counter
  • Assist customers with product selection and application
  • Share information on the company's credit policy, delivery options, in-house services, and training events
  • Provide feedback on product availability and delivery information
  • Make recommendations for stock items or customer service stock based on branch sales/customer inquiries
  • Maintain a neat, organized, and clean appearance throughout the counter area
  • Be informed and maintain current vendor/manufacturer promotional materials, displays, banners, sales collateral, and sales reference tools through the counter area
  • Responsible for oversight of products on bid and/or sales orders, including but not limited to purchasing from vendors and/or manufacturers, resolve customer problems, communicate lead times, ensure delivery of order, and process credits
  • Work directly with vendors to obtain special pricing, when applicable
  • Grow sales and gross margin
  • Utilize vendor websites for product searches, pricing, availability, and cut sheets
  • Review and manage daily reports and queues to maintain accurate prioritization and necessary follow-up on bids, open orders, and credits
  • Maintain Will Call orders, which may include calling customers, shipping orders, canceling orders, etc.
  • Perform cycle counts, maintain inventory, and location accuracy
  • Manage all inbound and outbound communications in a professional and timely manner
  • Properly maintain daily schedule, e-mail, and voicemail to reflect current activities
  • Work with Customer Experience Manager and/or Outside Sales to keep account pricing relevant and contact information up-to-date
  • Make outbound calls to house accounts or prospects in effort to grow business, as requested by your manager
  • Assist customers with safely loading their vehicles with purchased products
  • Pursuit of continuing education related to Schaedler Yesco Distribution products, services, and solutions

Requirements:

  • Previous experience working in electrical sales or distribution required
  • Must have experience utilizing Microsoft Office products
  • Previous experience working in a retail or sales environment preferred

Work Environment:

  • This position operates primarily in a Counter i.e., retail location
  • This position requires the use of such equipment as computers, internet, phones, and point-of-sale technology

Mental Demands:

  • Able to maintain a customer service-focused approach to all customer interactions
  • Strong interpersonal and communication skills
  • Able and willing to collaborate with different Schaedler Yesco Distribution departments as needed to meet customer needs
  • Ability to analyze workload and establish priorities based upon customer demand and time-sensitive tasks
  • Ability to make sound decisions that are based upon ensuring customer satisfaction, while in accordance with Schaedler Yesco Distribution guidelines and practices

Physical Demands:

  • Lift up to 50 pounds at a time
  • Work on their feet for prolonged periods of time
  • Safely traverse the warehouse floor when applicable
  • Ability to use a keyboard and type proficiently
  • Talk and hear, both in-person and via telephone
  • Specific vision abilities required by this position include close vision and ability to adjust focus

Travel:

Travel is not a daily requirement of this job. Travel to training and/or company events, when applicable, may be necessary.

Clearances and Certifications:

  • U.S. Citizenship or U.S. Permanent Resident status required

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