Quality Assurance Lead

1 week ago


Las Vegas, Nevada, United States Fontainebleau Las Vegas Full time

POSITION OVERVIEW:

The Quality Assurance Lead at Fontainebleau Las Vegas plays a pivotal role in guaranteeing that all offerings and services adhere to the utmost quality benchmarks, thereby preserving the resort's esteemed reputation for excellence across all operational sectors. This position encompasses the formulation, execution, and sustenance of quality assurance protocols and standards, conducting evaluations, and supervising quality-related training initiatives. The Quality Assurance Lead will work closely with project managers, stakeholders, and IT to uphold quality benchmarks and swiftly address quality concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Formulate, execute, and sustain thorough quality assurance protocols and standards across all operational sectors. Conduct regular quality evaluations and audits on project outputs and services to ensure adherence to internal and external standards. Collaborate with project managers and stakeholders to comprehend quality requirements and ensure objectives are achieved. Identify training needs related to quality and develop programs to enhance team competencies. Serve as a liaison between operational departments and IT to ensure technical solutions align with quality standards. Oversee daily quality aspects of projects, ensuring they meet established criteria and deliverables. Prepare comprehensive reports on audit findings and quality metrics, presenting them to senior management. Facilitate effective communication regarding quality issues between project teams and stakeholders. Promptly resolve quality-related issues and escalate as necessary to ensure timely resolution. Set and manage stakeholder expectations regarding quality deliverables and outcomes. Inspire project teams to achieve quality objectives and maintain excellence in project outputs. Ensure compliance with industry-standard quality assurance practices and project benchmarks.

QUALIFICATION REQUIREMENTS:

A minimum of 7 years of experience in quality assurance or a related field, with at least 3 years in a managerial capacity. Experience in the casino or hospitality sector is advantageous. A Bachelor's degree in Quality Management, Business Administration, or a related discipline; or equivalent professional experience. Certification in Quality Assurance (CQA, CQE) is preferred. Strong analytical, administrative, and quality management capabilities. Excellent communication skills with the ability to engage effectively with stakeholders and vendors at all levels. Proven experience in managing quality assurance for large-scale projects involving internal and external partners across various time zones. Familiarity with quality assurance software and methodologies. Outstanding organizational skills with a comprehensive view of business operations. Ability to work independently with minimal supervision. Proactive approach to problem-solving with a strong sense of initiative.

CERTIFICATES, LICENSES, REGISTRATIONS

The team member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

This job description aims to attract candidates who are not only skilled in business analysis but also possess a deep understanding of the unique needs of the hospitality industry. It emphasizes the importance of communication, analytical skills, and the ability to work independently while being a team player.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The team member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Team members could be exposed to an environment containing unrestricted secondhand tobacco smoke.



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