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Quality Control Lead
2 months ago
The Quality Control Lead plays a crucial role in maintaining the highest standards of cleanliness and guest satisfaction within the resort.
Key Responsibilities:
- Conduct thorough inspections of guest accommodations, including rooms, suites, and public areas, ensuring compliance with established cleanliness standards.
- Achieve a target of inspecting a minimum of 60 guest rooms daily, along with 40 suites, while also evaluating hallways.
- Spend significant time on the floor, engaging with guests and staff, providing guidance to housekeeping personnel on best practices.
- Participate in various projects and initiatives aimed at enhancing service quality during shifts.
- Utilize software tools, including MS Office and property management systems, to track and document inspections and findings.
Qualifications:
- Must be at least 21 years of age.
- A high school diploma or equivalent is required, along with a minimum of two years of experience in housekeeping, ideally within a luxury hotel or casino environment.
- Attention to detail and proficiency in English, both written and verbal, are essential.
Additional Information:
Wynn Resorts is dedicated to fostering a diverse workforce and an inclusive workplace culture. We uphold equal opportunity employment practices and do not discriminate based on disability, veteran status, or any other protected status.
