Client Relations Associate

4 weeks ago


Trevose, Pennsylvania, United States Lannett Company Full time
Job Summary

The Client Relations Associate is an entry-level position in the Sales department at Lannett Company. This role is responsible for processing manual and electronic orders, servicing customer requests for order status, tracking, return authorizations, and other tasks.

Key Responsibilities
  • Process EDI orders submitted by customers and work with the EDI support team to address any issues preventing orders from being received.
  • Enter manual POs sent by customers via email or fax, confirm receipt with the customer, and manually enter each line ensuring accuracy with product, quantity, and price.
  • Review orders to determine what lines can be processed as is, and what lines need to be held for review by order monitoring. Upon review, either run the line, edit the line, or cancel the line by setting it to the appropriate Lost Sales category within SAP.
  • Relay requests for invoice by the customer to the Finance team and respond accordingly.
  • Address customer packing slip requests by pulling up the slip in SAP, printing, scanning, and emailing back to the customer.
  • File all manual POs, once processed, in the Sales drive.
  • Run the open order report in SAP by customer on a weekly basis, export it to Excel, format it according to customer requirements, and email every Friday.
  • Create new customer or new ship-to accounts in SAP based on customer information and confirm valid licensing prior to creation.
  • Update customer master records in SAP upon request by the customer, account rep, or Finance department.
  • Address tracking and availability requests from specific customers regarding their orders and other products.
  • Respond to all documentation requests from Audit.
  • Add to and update the Client Relations Manual, the manual used for all directions and processes within Client Relations, as needed for training and reference.
  • Request updated, valid state and DEA licenses from customers and enter the required information into SAP to allow for efficient order processing.
Requirements
  • High school diploma and 0-2 years of work experience required.
  • Bachelor's degree preferred.
Skills
  • Strong organizational skills and attention to detail.
  • Ability to multi-task effectively.
  • Working knowledge of Microsoft Office, with a strong skill set in Excel.
  • Strong time management skills.
  • Comfort interacting with a variety of people at different levels and in different departments within the organization.


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