Client Relations Associate I

1 month ago


Trevose, Pennsylvania, United States Lannett Company Full time
Job Summary

The Client Relations Associate is an entry-level position in the Sales department responsible for processing manual and electronic orders, servicing customer requests, and performing various tasks.

Key Responsibilities
  • Process EDI orders and work with the EDI support team to address any issues.
  • Enter manual POs, confirm receipt with customers, and manually enter each line ensuring accuracy.
  • Review orders to determine what lines can be processed as is, and what lines need to be held for review.
  • Relay requests for invoices to the Finance team and respond accordingly.
  • Address customer packing slip requests by pulling up the slip in SAP, printing, scanning, and emailing back to the customer.
  • File manual POs in the Sales drive.
  • Run the open order report in SAP by customer on a weekly basis, export it to Excel, format it according to customer requirements, and email every Friday.
  • Create new accounts in SAP based on customer information and confirm valid licensing prior to creation.
  • Update customer master records in SAP upon request.
  • Address tracking and availability requests from customers.
  • Respond to all documentation requests from Audit.
  • Add to and update the Client Relations Manual as needed for training and reference.
  • Request updated, valid state and DEA licenses from customers and enter the required information into SAP.
Requirements
  • High school diploma and 0-2 years of work experience required.
  • Bachelor's degree preferred.
Skills
  • Strong organizational skills and attention to detail.
  • Ability to multi-task effectively.
  • Working knowledge of Microsoft Office, strong skill set specifically in Excel.
  • Strong time management skills.
  • Comfort interacting with a variety of people at different levels and in different departments within the organization.


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