Customer Service Representative
1 day ago
As a key member of our team at Manufacturing Inc, you will play a vital role in delivering exceptional customer service and support to our clients worldwide.
Responsibilities:
- Maintain effective communication with clients and contracted couriers through phone and email.
- Assist internal stakeholders with delivery-related issues and provide timely resolutions.
- Answer and direct phone calls, ensuring seamless communication.
- Handle customer inquiries, resolve concerns, and address complaints in a professional and courteous manner.
- Monitor the progress of delivery routes and ensure timely delivery of goods.
- Perform billing and data entry tasks with accuracy and efficiency.
- Assign delivery routes to couriers and ensure smooth logistics.
- Oversee unloading procedures for returning deliveries and ensure compliance with company standards.
- Take on additional tasks as needed to support the team and drive business growth.
Requirements:
- At least 1 year of experience in a customer service role with a focus on issue resolution and customer support.
- A high school diploma or equivalent.
- Experience in a high-volume call center environment.
- Strong customer service skills with a proven ability to resolve issues effectively.
- Excellent multitasking and organizational skills.
- Ability to perform well under pressure while providing high-quality solutions for customers.
- Ability to lift up to 25 pounds.
What We Offer:
- Competitive salary
- Comprehensive health, dental, and vision coverage
- Employee Assistance Program (EAP)
Equal Opportunity Employer: Manufacturing Inc is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes career growth and advancement opportunities for everyone.
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