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Head Host

2 months ago

New York, New York, United States Casa Cruz New York Full time

Casa Cruz New York is an elegant dining establishment situated in a beautifully designed townhouse. With a capacity of 220 guests spread across multiple levels, we specialize in creating memorable dining experiences centered around exceptional hospitality. Our Maitre'd plays a crucial role in fostering a warm and inviting atmosphere for our patrons.

As a Maitre'd, you will be instrumental in cultivating a positive and inclusive workplace, taking a proactive approach to enhance both the financial performance and cultural environment of the restaurant. You will oversee our Partner's Lists, Guest Lists, and Reservations Lists to optimize seating arrangements while ensuring that each guest's experience is elevated through attentive service.

Key Responsibilities:

  • Establish a friendly and welcoming environment for guests, whether in person or via phone.
  • Provide accurate wait time estimates while ensuring guest satisfaction.
  • Serve as a key communication link between guests, management, service staff, and the kitchen.
  • Maintain composure and efficiency while working with a sense of urgency.
  • Possess a thorough understanding of reservation strategies and be familiar with all aspects of the reservation system.
  • Collaborate with management to optimize seating arrangements and enhance guest flow while balancing business needs.


Qualifications:

  • A minimum of 2 years of experience in a Maitre D role within a fine dining context.
  • A genuine passion for hospitality and guest engagement.
  • Ability to remain on your feet for extended periods.
  • Fluency in English; proficiency in additional languages is a plus.
  • Capability to perform physical tasks such as reaching, bending, and carrying multiple items.

Please note that this job description is not exhaustive. Additional related duties may be required to meet the ongoing needs of the restaurant.

Casa Cruz is committed to being an Equal Opportunity Employer, ensuring a diverse and inclusive workplace.