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Customer Account Manager

1 month ago


Charlotte, North Carolina, United States Eventus WholeHealth Full time
Job Summary:

Eventus WholeHealth is seeking a highly skilled Customer Account Manager to join our team. As a key member of our post-acute healthcare team, you will be responsible for developing and maintaining strong relationships with our skilled nursing and assisted living facility partners. Your primary focus will be on ensuring the highest level of customer service and satisfaction, while also driving revenue growth and retention.

Key Responsibilities:

Develop and implement effective customer service strategies to ensure high levels of satisfaction and retention
Collaborate with facility administrators and staff to understand their needs and preferences
Implement and manage the Eventus WholeHealth Better Together Program in assigned facilities
Conduct regular reviews and performance assessments to identify areas for improvement
Analyze data and metrics to inform business decisions and drive revenue growth

Requirements:

3+ years of experience in a customer-facing role, preferably in post-acute healthcare
Excellent communication and interpersonal skills
Ability to work collaboratively with clinical and non-clinical staff
Strong analytical and problem-solving skills
Proficient in Microsoft Office and CRM software

About Eventus WholeHealth:

Eventus WholeHealth is a leading provider of physician-led healthcare services for skilled nursing and assisted living facilities. Our comprehensive model of care empowers facilities to reach their goals and objectives, while ensuring better patient outcomes. If you are a motivated and results-driven professional looking to make a meaningful impact in the healthcare industry, we encourage you to apply for this exciting opportunity.