Customer Service Associate

7 days ago


Arlington, Virginia, United States ThickerCloudz Full time
Job Summary

We are seeking an experienced Sales Representative to join our team at ThickerCloudz, a leading tobacco retailer. The ideal candidate should have a passion for customer service, a deep knowledge of tobacco products, and a proven track record in sales.

Key Responsibilities
  1. Customer Service
  • Greet and assist customers in a friendly and knowledgeable manner.
  • Address customer inquiries, concerns, and product requests.
  • Provide product recommendations based on customer preferences.
Sales
  • Achieve and exceed sales targets and quotas.
  • Actively engage with customers to upsell and cross-sell tobacco products.
  • Handle cash transactions and maintain accurate cash registers.
Product Knowledge
  • Stay up-to-date with the latest tobacco products and accessories.
  • Educate customers about product features, benefits, and differences.
  • Ensure compliance with age verification procedures for tobacco sales.
Inventory Management
  • Assist in receiving, organizing, and stocking tobacco products.
  • Monitor and report inventory levels to the store manager.
  • Conduct regular inventory counts and assist with reordering as needed.
Store Maintenance
  • Maintain a clean and organized store environment.
  • Perform routine cleaning and restocking tasks.
  • Report any maintenance or safety issues to the store manager.
Compliance
  • Ensure compliance with all federal, state, and local tobacco laws and regulations.
  • Verify the age of customers before selling tobacco products.
  • Keep records of tobacco sales and report them as required.
Teamwork
  • Collaborate with fellow team members to achieve store goals.
  • Assist in training new hires and sharing knowledge about products.
Qualifications
  • High school diploma or equivalent.
  • Proven experience as a Sales Representative in a tobacco store or similar environment.
  • Strong knowledge of various tobacco products, including cigarettes, cigars, and smokeless tobacco.
  • Excellent communication and customer service skills.
  • Ability to handle cash transactions accurately.
  • Attention to detail and organizational skills.
  • Basic computer skills for using point-of-sale systems.
  • Knowledge of and commitment to adhering to tobacco regulations and age restrictions.
  • Flexibility to work weekends, evenings, and holidays as needed.
Physical Requirements
  • Ability to stand for extended periods.
  • Ability to lift and carry boxes of tobacco products, up to [50lbs].
  • Comfortable working in a tobacco-smoke environment.

ThickerCloudz is an equal opportunity employer and values diversity in the workplace. We encourage applications from candidates of all backgrounds.



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