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Coffee Specialist and Customer Service Associate

2 months ago

Arlington, Virginia, United States Good Company Doughnuts & Cafe Full time

POSITION TITLE: Beverage Artisan / Customer Service Associate

Good Company Doughnuts & Cafe is in search of a dedicated individual to enhance our customers' experiences while expertly managing our Specialty Coffee and Beverage Programs with enthusiasm, skill, and collaboration.

Our outstanding offerings, including coffee, doughnuts, and meals, require a top-notch front-of-house team to deliver remarkable customer service consistently. Our Baristas are innovative, diligent, knowledgeable, and full of charisma. Do you possess the qualities needed to excel in this role?

We would love to connect with you if you meet the following criteria:

  • Genuine Passion for Coffee
  • Team-Oriented Mindset
  • Positive Demeanor and Professionalism
  • Dedication to Quality
  • Physical Capability to Perform Duties
  • Self-Driven and Adaptable in a Fast-Paced Setting
  • Engaging Personality with a Commitment to Outstanding Customer Service
  • Willingness to Work Flexible Hours
  • Relevant Experience and Skills
  • Dependable and Punctual
  • Consistent and Committed Work Ethic
  • Quick Learner with Adaptability

WORKPLACE LOCATION: 1000 4th St. SW

WORK SCHEDULE: Day shifts, including some weekends and holidays (with flexibility)

COMPENSATION: $13 - $16 per hour plus tips, with total hourly earnings ranging from $18 to $24 or more.

EMPLOYEE BENEFITS:

  • Paid Training Opportunities
  • Complimentary Shift Meals
  • Flexible Work Schedule
  • Employee Referral Incentives
  • Team Building Events
  • Paid Time Off for Full-Time Employees
  • Profit Sharing for Full-Time Employees
  • Health, Vision, and Dental Insurance for Full-Time Employees
  • Employee Discounts on Food, Coffee, Tea, Doughnuts, and Merchandise
  • Opportunities for Professional Growth and Advancement in a Thriving Company.

KEY RESPONSIBILITIES:

  • Foster a welcoming atmosphere and assist customers in navigating the menu, providing recommendations.
  • Build rapport with customers and maintain professional relationships, remembering regular orders.
  • Keep work areas clean and organized, including blenders, beverage equipment, tables, shelves, and floors.
  • Articulate tasting notes of specialty beverages to customers effectively.
  • Regularly sample coffee and tea to uphold quality standards.
  • Exhibit proficiency in basic latte art.
  • Master Point of Sale systems and related applications.
  • Ensure accuracy in customer transactions and cash handling.
  • Complete opening, closing, and cleaning checklists to prepare for the next shift.
  • Package food and doughnut orders efficiently and neatly.
  • Stay informed about menu items and communicate ingredient changes to customers.
  • Ensure compliance with food safety and quality standards, preventing cross-contamination.
  • Monitor product quality and maintain FIFO (first in, first out) inventory practices.
  • Assist with inventory management, including receiving and organizing supplies.
  • Maintain cleanliness in all areas, including front of house, patio, and restrooms.
  • Dispose of trash and recycling appropriately.
  • Collaborate with the team to complete regular cleaning and maintenance of beverage equipment.
  • Adhere strictly to food safety regulations.
  • Be punctual and reliable.
  • Ensure complete customer satisfaction, addressing any issues promptly.
  • Communicate effectively with team members to promote a positive work environment.
  • Perform additional duties as assigned.

QUALIFICATIONS:

  • Food Handler Certification (must be obtained within 90 days of employment).
  • Ability to follow recipes accurately.
  • Capability to work independently and collaboratively as part of a team.
  • Ability to comprehend and follow verbal and written instructions.
  • Skill in prioritizing and completing assigned tasks.
  • Legal authorization to work in the United States.
  • Ability to lift up to 50 lbs.
  • Capacity to stand for extended periods, with shifts lasting up to 10 hours.
  • Ability to stoop and reach overhead.
  • Fine motor skills for precise tasks.
  • Fluency in English for effective communication.

ABOUT US:

Good Company Doughnuts and Café is a gourmet doughnut shop and casual neighborhood eatery passionate about artisan, hand-cut doughnuts, delicious food, premium teas, and specialty coffee.

We pride ourselves on exceptional food, beverages, and customer service; our café is a bustling hub where customers eagerly await our extraordinary offerings. Our team is built on hard work, a love for our craft, and a sense of camaraderie. We maintain a professional culture where every team member is valued.

Our commitment to coffee is unwavering; we partner with top-tier suppliers like Intelligentsia Coffee Roasters to ensure the highest quality. We believe every customer deserves the best beverage experience every time. Excellence is not accidental; our team is dedicated to honing their skills and delivering exceptional service. We also value community and strive to create a fun, balanced environment that encourages creativity and relationship-building. We celebrate innovation and initiative through contests and rewards, ensuring that every position offers opportunities for cross-training and growth. Our management leads by example, demonstrating that no task is beneath anyone.

Ultimately, what makes us a Good Company is our commitment to each other and our customers. In a world filled with distractions, we aim to provide a welcoming space for people to enjoy their favorite food and drink while fostering meaningful interactions. To achieve this, we cultivate a supportive team environment that prioritizes consistent excellence and enjoyment.

WORK ENVIRONMENT: Fast-paced, friendly, fun, and professional café.

We look forward to reviewing your application and resume. Thank you.

Job Types: Full-time, Part-time

Salary: $13-$16 per hour

Benefits:

  • Dental Insurance
  • Employee Discounts
  • Flexible Scheduling
  • Health Insurance
  • Paid Sick Leave
  • Paid Time Off
  • Paid Training
  • Referral Program
  • Vision Insurance

Restaurant Type:

  • Café
  • Coffee Shop

Shift:

  • Day Shift

Weekly Availability:

  • Monday to Friday
  • Weekends as needed

COVID-19 Considerations:

We adhere to CDC guidelines regarding COVID-19.

Work Location: In-person