Customer Service Associate

6 days ago


Arlington, Virginia, United States Vandergriff Chevrolet Full time

About Vandergriff Chevrolet

We are a family-owned and operated dealership that strives to provide exceptional customer service and value to our community. Our team is dedicated to delivering award-winning service and support to our customers.

What We Offer

  • Competitive compensation and benefits package
  • Opportunities for growth and professional development
  • A supportive and collaborative work environment
  • Recognition and rewards for outstanding performance
  • A comprehensive training program to ensure success

Responsibilities

  • Provide exceptional customer service and support to our customers
  • Operate the switchboard telephone system and communicate with callers in a professional and friendly manner
  • Take thorough messages and record the caller's information
  • Assist the Service Manager with various clerical duties as needed
  • Process cash, check, and credit card payments from customers and record the amount received
  • Make change accurately and issue receipts to customers
  • Work with department managers to stay up-to-date on new products and services offered by the dealership
  • Refer customers to the service advisor or other appropriate individual for further assistance
  • Handle customer complaints with integrity and poise
  • Provide cash refunds accurately to customers for approved returned merchandise

Qualifications

  • Demonstrated superior customer service skills
  • Excellent communication skills and high attention to detail
  • Ability to multi-task and handle several phone calls at once
  • High school diploma or equivalent required
  • Proficiency in Microsoft Word and Excel required
  • Ability to submit to a pre-employment background check and drug screen

We Are an Equal Opportunity Employer

We prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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