Security Officer

4 days ago

Miami, Florida, United States AccorHotel Full time
Job Purpose:

Under the general guidance of the Director of Security, assist in maintaining a safe and secure environment for our guests and employees by patrolling and monitoring premises and personnel. The Security Agent will maintain a high visibility presence and prevent all illegal or inappropriate actions. The goal is to detect, deter, observe, and report.

Duties & Functions:
  • Responsible for monitoring and patrolling assigned areas to provide a safe environment for guests and employees.
  • Patrols the outside and inside perimeter of property ensuring that reports are made to Director of Security if there is a potential safety issue.
  • Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers.
  • Responsible for minimizing opportunities for loss or damage, anticipating potential problems, reacting to disturbances, and prohibited conduct.
  • Responsible for responding to emergency situations as needed.
  • Will be responsible for preparing written reports.
  • Watch alarm systems or video cameras and operate detecting/emergency equipment.
  • Perform first aid or CPR.
  • Provide excellent customer service.
  • Adhere to all company service and operating standards.
  • Remain in compliance with local, state, and federal regulations.
  • Responsible for responding to emergency situations as needed to provide necessary assistance to employees and guests.
  • Protect the company's assets relative to theft, fire, and other safety issues.
  • Follow procedures for various initiatives, including fire prevention, property patrol, traffic control, and accident investigations.
  • Any other reasonable duties as assigned by the supervisor or manager.
  • We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service.
Additional Responsibilities:
  • Communicate effectively both verbally and in writing to provide clear direction to the venue teams.
  • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.
  • Remain calm and alert especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
Qualifications:
  • High School Diploma or equivalent required.
  • One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
  • Proven experience as a security officer or guard.
  • Knowledge of legal guidelines for area security and public safety.
  • Familiarity with report writing.
  • Excellent surveillance and observation skills.
  • Possess a gracious, friendly, and fun demeanor.
  • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
  • Maintain positive and productive working relationships with other employees and departments.
  • Ability to work independently and to partner with others to promote an environment of teamwork.
  • Must be able to stand or walk a minimum eight-hour shift.
  • Must be able to observe and respond to various situations while also multitasking and handling stressful situations.
  • Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary.
  • Must have excellent communication skills and be able to read, write, speak, and understand English.
  • Must be able to work inside and outside at all times of the year as needed based upon business volumes.

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