Pool Experience Attendant

4 weeks ago

Miami, Florida, United States AccorHotel Full time
Job Title: Pool Experience Attendant - SLS LUX

Job Summary:

As a Pool Experience Attendant at SLS LUX, you will be responsible for delivering exceptional pool experiences to our guests. This includes greeting guests warmly, providing towels, arranging seating, setting up cabanas, serving food and drinks efficiently, and maintaining pool area cleanliness.

Key Responsibilities:

  • Greet guests warmly and respond to their needs and requests in a timely manner.
  • Escort guests to their chairs, assist with lounge setup, and ensure a courteous and professional interaction at all times.
  • Set up and breakdown umbrellas, cabanas, and pool areas daily, maintaining cleanliness and order according to health and safety regulations.
  • Perform routine opening and closing duties, including preparing and folding towels, stocking linens, and setting up service stations.
  • Walk through assigned areas to remove and replace dirty towels, service trays, glasses, and empty trash receptacles.
  • Expedite the service of food from the kitchen to guests, manage beverage refills, and ensure bars are stocked to appropriate levels.
  • Prepare and serve beverages, such as tea, coffee, water, and soft drinks.
  • Clear tables of glasses, plates, utensils, and napkins, and ensure proper care and cleanliness of tableware and serving equipment.
  • Maintain effective communication between kitchen managers and floor staff, and develop positive working relationships to support team goals.
  • Understand operational setups of the pool restaurant and bar, and complete daily checklists.
  • Assist, support, and work closely with bartenders and kitchen staff to ensure smooth service flow and compliance with Association Rules and Regulations.
  • Ensure standards and guest requirements are met consistently.
  • Maintain knowledge of all food and beverage menu items.
  • Assist the kitchen in expediting the service process, maintain the cleanliness of the restaurant, and ensure dining room is appropriately supplied.

Additional Responsibilities:

  • Communicate effectively both verbally and in writing to provide clear direction to venue teams.
  • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.
  • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
  • Team members may be asked to perform other duties as assigned by the supervisor.

Qualifications:

  • High School Diploma or equivalent required.
  • One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
  • Must have an exceptional personality and hospitality-driven attitude.
  • Possess a gracious, friendly, and fun demeanor.
  • Ability to multitask, work in a fast-paced environment, and have a high-level attention to detail.
  • Maintain positive and productive working relationships with other employees and departments.
  • Ability to work independently and to partner with others to promote an environment of teamwork.
  • Must be able to stand or walk a minimum of eight-hour shifts.
  • Must be able to be observant and quick to respond to various situations while also multitasking and handling stressful situations.
  • Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary.
  • Must have excellent communication skills and be able to read, write, speak, and understand English.
  • Must be able to work inside and outside at all times of the year as needed based upon business volumes.

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