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Technical Support Specialist

2 months ago

Clearwater, United States GFI Software Full time
About the Role

We are seeking a highly skilled Technical Support Representative to join our team at VIPRE Security. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers via phone, email, and chat.

Key Responsibilities
  • Provide exceptional customer service and technical support via phone in an inbound call center
  • Investigate and resolve technical issues related to VIPRE Antivirus and VIPRE Exchange
  • Collaborate with internal teams to ensure seamless support and resolution
  • Proactively contact customers to verify solution success and customer satisfaction
Requirements
  • Working knowledge of Active Directory
  • Strong configuration and troubleshooting skills for hardware and software issues
  • Experience with different operating systems and servers
  • Excellent communication and written skills
  • Minimum 2 years' experience in Technical Support or related field
What We Offer

At VIPRE Security, we offer a dynamic and fast-paced work environment, a full benefits package, and opportunities for growth and development. If you are a customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.