IT Support Specialist

3 days ago

Clearwater FL, United States RX2 Solutions Full time
Job Summary

We are seeking a skilled IT Support Specialist to join our team at RX2 Solutions. As a key member of our technical support team, you will be responsible for providing exceptional support to our customers, ensuring the smooth operation of our computing environment, and resolving technical issues in a timely and efficient manner.

Main Responsibilities
  • Diagnose and resolve technical issues, including software and hardware problems, using your analytical and problem-solving skills.
  • Provide top-notch service desk support, prioritizing customer satisfaction and ensuring that all issues are resolved to their satisfaction.
  • Perform various administrative tasks, such as handling automated report processing, managing service desk files, and updating training materials for users.
  • Manage the entire lifecycle of support calls, including problem identification, research, isolation, and resolution, escalating complex issues when necessary.
  • Participate in an on-call support rotation alongside other support analysts.

Qualifications
  • A Bachelor's degree from a four-year college or university is preferred, though degrees from technical schools are also valuable.
  • Alternatively, 2-4 years of experience in customer service or in a help/service desk role, or a combination of education and relevant experience, is acceptable.
  • Mathematical skills sufficient for basic calculations and data interpretation.
  • Problem-solving skills that enable the resolution of real-world technical issues with creativity and efficiency.
  • Proficient in reading, writing, and interpreting business and technical documents, and excellent at presenting information to a variety of audiences.
  • Must have reliable transportation.
  • Strong computer literacy, especially with Active Directory, Remote Desktop Service, Microsoft Operating Systems and Office/365, internet browsers like Internet Explorer and Google Chrome, and familiarity with various technology peripherals (copiers, printers, scanners, smartphones, etc.).
  • Ability to fulfill other responsibilities as assigned by management.

EOE Statement
We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

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