Front Desk Operations Manager

17 hours ago


Syracuse, New York, United States SUNY Upstate Medical University Full time
Job Summary:
As a Front Desk Team Leader at SUNY Upstate Medical University, you will play a vital role in managing the front office operations and staff of a busy Multidisciplinary Clinic. Your responsibilities will include training, coaching, and annual performance evaluations, as well as managing issues and facilitating time and attendance. You will oversee and participate in front-end activities such as registration, check-in, check-out, scheduling, billing, referral intake, and work queue management. Your goal will be to help organize and motivate the team to ensure an efficient high level of production. You will be responsible for clinic flow, supervising front office staff, and providing guidance in delegating work to others as necessary. You will also review reports pertaining to production and monitor work activities to create a solution to job flow if needed.

Key Responsibilities:
  • Manage front office operations and staff
  • Train and coach staff members
  • Conduct annual performance evaluations
  • Manage issues and facilitate time and attendance
  • Oversee front-end activities such as registration, check-in, check-out, scheduling, billing, referral intake, and work queue management
  • Help organize and motivate the team to ensure an efficient high level of production
  • Supervise front office staff and provide guidance in delegating work to others as necessary
  • Review reports pertaining to production and monitor work activities to create a solution to job flow if needed

Requirements:
  • Associates Degree and three years of relevant administrative experience, preferably in a hospital or ambulatory oncology setting or equivalent combination of education and experience required
  • Supervisory experience required
  • Excellent written/oral communication, organizational, and computer skills required
  • Experience with EPIC is preferred

Work Schedule:
Monday through Friday, 8:00 AM - 4:30 PM

Equal Employment Opportunity:
SUNY Upstate Medical University is an equal opportunity employer and welcomes applications from diverse candidates. Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) or via email at.

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