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Front Desk Supervisor

2 months ago

Syracuse, New York, United States Crescent Hotels & Resorts Full time
Job Title: Front Desk Supervisor

Crescent Hotels & Resorts is seeking a highly skilled Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for supervising the daily operations of the front desk, ensuring exceptional guest satisfaction, and driving revenue growth.

Key Responsibilities:
  • Supervise and train front desk staff to deliver exceptional guest service and ensure seamless check-in and check-out processes.
  • Monitor and analyze front desk operations to identify areas for improvement and implement strategies to increase revenue and guest satisfaction.
  • Develop and maintain strong relationships with guests, colleagues, and vendors to ensure a positive and professional work environment.
  • Manage front desk inventory, including keys, room assignments, and guest requests.
  • Collaborate with other departments to ensure seamless communication and execution of hotel operations.
Requirements:
  • 5 years of experience in a front desk or supervisory role in the hospitality industry.
  • Proven track record of delivering exceptional guest service and driving revenue growth.
  • Strong leadership and communication skills, with the ability to motivate and train staff.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
What We Offer:
  • Competitive hourly rate: $18.50
  • Opportunities for career growth and professional development
  • Free parking and staff meal
  • Marriott discounts worldwide
  • A dynamic and supportive work environment