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Front Office Attendant

2 months ago

Green Pond, United States Planet Fitness Full time

Position Overview:

About Us:
At Planet Fitness, we are dedicated to improving lives by offering a premium fitness experience in a welcoming and non-judgmental atmosphere. As one of the largest and fastest-growing fitness center franchises in the United States, we proudly operate over 2,000 clubs and continue to expand.

Being part of the Planet Fitness family means embracing a culture built on strong values and support. Our team is committed to enhancing the health and wellness of our community, ensuring that everyone feels a sense of belonging. We believe in creating enjoyable work experiences while consistently delivering exceptional service to our members.

Your Role:
As a Front Desk Associate, you will play a crucial role in providing outstanding customer service to our members, prospective members, and guests, ensuring a remarkable experience in our Judgement Free Zone.

Key Responsibilities:
In this role, your daily tasks will include:

  • Welcoming members and guests as they arrive and depart, addressing any inquiries or concerns during check-in.
  • Promoting our Judgement Free Zone by engaging with members on the gym floor, offering assistance, and supporting their fitness journeys while adhering to club policies.
  • Resolving member issues and escalating to management when necessary.
  • Answering phone calls in a friendly manner and assisting callers with their questions.
  • Handling membership-related tasks such as sign-ups, updates to contact/billing information, cancellations, and collecting unpaid dues.
  • Conducting prospective member tours and calls to assess their membership needs.
  • Processing retail transactions accurately and striving to meet sales goals.
  • Maintaining cleanliness and sanitation of exercise equipment and spa amenities, including communal areas and your designated space.
  • Ensuring restrooms are clean, stocked, and organized by following a routine cleaning schedule.
  • Performing regular walkthroughs of the club to address safety and cleanliness concerns promptly.
  • Reporting maintenance issues such as broken or missing equipment.

Qualifications:
To be successful in this role, you should possess:

  • 6-12 months of experience in a customer service role is preferred.
  • Must be at least 18 years old.
  • Willingness to obtain CPR/AED certification (training provided).
  • Basic computer skills.

Physical Requirements:
The position entails:

  • Standing and moving throughout the club for the duration of your shift.
  • Communicating in person or over the phone to relay information.
  • Ability to lift up to 75 pounds.
  • Exposure to cleaning chemicals during your shift.
  • Regular cleaning and sanitizing of equipment and facilities.
  • Performing various physical tasks, including bending and twisting.

Why Join Planet Fitness?
We offer a range of benefits, including:

  • Medical, Dental, and Vision Insurance*
  • Paid Vacation/Sick Time/Holidays
  • Complimentary Black Card Membership
  • 401(k) Retirement Savings Plan
  • Term Life Insurance*
  • Flexible Spending Accounts for Healthcare and Dependent Care*
  • Employee discounts and perks
  • Team-building events and competitions

*Note: Certain benefits are available to full-time employees only.

Health and Safety Commitment:
Every team member plays a vital role in maintaining a safe and healthy workplace. You are expected to actively participate in health and safety protocols, report unsafe conditions, and conduct your work safely.