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Customer Support Representative

2 months ago

Atlanta, Georgia, United States Elekta Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our customers.

Key Responsibilities
  • Evaluate customer inquiries and escalate to the appropriate support personnel or Clinical Applications Specialists as needed.
  • Process and respond to all incoming customer inquiries via designated channels, including email, phone, and customer portal.
  • Record all support activities in our call logging system and ensure customer cases are resolved efficiently and effectively.
  • Manage customer support inquiries through to closure and communicate directly with customers.
  • Evaluate and escalate technical issues that may impact customer satisfaction.
  • Maintain and follow quality procedures as outlined in our company policy.
  • Assist the supervisor with follow-up and resolution of customer inquiries and complaints.
  • Provide backup telephone support to our teams as needed.
  • Perform other related duties as assigned or requested.
Requirements
  • Associate degree or equivalent experience in a related field.
  • Prefer 2 years of call center support and/or field service experience in a medical or computer-related field.
  • Exceptional customer service skills and ability to represent the organization in a professional and positive manner.
  • Effective written and verbal communication skills.
  • Ability to multitask and prioritize customer needs.
  • Competent IT application knowledge.
  • Flexibility to work under own initiative and as part of a team.
  • Ability to work well in crisis or high-stress situations.
  • Interest in learning new skills and professional development.
What We Offer
  • Opportunity to work with a proactive and supportive team.
  • Hybrid work option with a minimum of 3 days per week on-site.
  • Excellent medical, dental, and vision coverage.
  • 401k, paid vacation, and holiday time off.
  • A range of additional benefits, including wellness reimbursement, tuition reimbursement, and flexible spending account.
  • Opportunity to work on cutting-edge medical advancements.
  • Close-knit company culture.
  • Upward mobility opportunities.