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Customer Support Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our customers.
Key Responsibilities- Evaluate customer inquiries and escalate to the appropriate support personnel or Clinical Applications Specialists as needed.
- Process and respond to all incoming customer inquiries via designated channels, including email, phone, and customer portal.
- Record all support activities in our call logging system and ensure customer cases are resolved efficiently and effectively.
- Manage customer support inquiries through to closure and communicate directly with customers.
- Evaluate and escalate technical issues that may impact customer satisfaction.
- Maintain and follow quality procedures as outlined in our company policy.
- Assist the supervisor with follow-up and resolution of customer inquiries and complaints.
- Provide backup telephone support to our teams as needed.
- Perform other related duties as assigned or requested.
- Associate degree or equivalent experience in a related field.
- Prefer 2 years of call center support and/or field service experience in a medical or computer-related field.
- Exceptional customer service skills and ability to represent the organization in a professional and positive manner.
- Effective written and verbal communication skills.
- Ability to multitask and prioritize customer needs.
- Competent IT application knowledge.
- Flexibility to work under own initiative and as part of a team.
- Ability to work well in crisis or high-stress situations.
- Interest in learning new skills and professional development.
- Opportunity to work with a proactive and supportive team.
- Hybrid work option with a minimum of 3 days per week on-site.
- Excellent medical, dental, and vision coverage.
- 401k, paid vacation, and holiday time off.
- A range of additional benefits, including wellness reimbursement, tuition reimbursement, and flexible spending account.
- Opportunity to work on cutting-edge medical advancements.
- Close-knit company culture.
- Upward mobility opportunities.