Incoming Call Support Specialist

1 week ago


Des Moines, Iowa, United States Acro Service Corporation Full time
Job Description

At Acro Service Corporation, we are seeking a highly skilled Customer Service Representative to join our team. As an international professional services firm with a strong presence in North America, Europe, and Asia, we offer a range of solutions to various industries.

The ideal candidate will have a high school diploma and preferably an associate's degree, with a minimum of one year of experience in a high-volume inbound call center environment. They will be able to communicate and record information accurately, question others to determine specific needs, deal with people patiently, and proofread and correct errors.

Main Responsibilities:

  • To receive and place telephone calls, fill out and verify information on forms or records, and proofread to verify that forms are completed properly.
  • To perform all duties as Customer Service Inbound I, handling large accounts or more difficult issues, and lead, teach, guide, and/or motivate teams for first-level problem resolution.

Why Join Us?

Acro Service Corporation is committed to creating an equitable and inclusive environment for all, with a focus on providing excellent customer service. Our clients include well-known names in business, and we operate in a climate-controlled facility in Des Moines, IA. The estimated annual salary for this role is $55,000 - $70,000 based on industry standards and location.



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