Customer Service Representative

5 days ago


Des Moines, Iowa, United States Five Star Call Centers Full time

Are you ready to be a customer service hero?

About the Role

We are looking for a highly skilled and enthusiastic Customer Service Representative to join our team at Five Star Call Centers. In this role, you will play a vital part in providing exceptional customer service to homeowners in Iowa.

Job Summary

This is a work-at-home position that requires individuals living in the state of Iowa. As a Customer Service Representative, you will be responsible for answering phone calls, scheduling customers for service visits, and assisting customers with any inquiries. You will also provide focused and informed communication, confirming accuracy while setting and delivering expectations.

Responsibilities

  • Answer phones, schedule customers for service visits, and assist customers with any inquiries.
  • Provide customer service relating to contract sales, sales promotions, and offers.
  • Take incoming and outbound calls, process credit cards, offer service plans, schedule appointments, process refunds.
  • Setup maintenance contracts or extended warranties in the Del-Air computer database.
  • Manage all data entry, including emails, text messages, and other communicative tools to help efficiently route manpower and other resources throughout the day.
  • Make outbound customer phone calls to follow up on service, coordinate scheduling, offer service plans, etc.
  • Ensure good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws.
  • Access company and client resources provided to accurately handle calls.
  • Upsell products when opportunities arise.
  • Skillfully change from one task to another without loss of efficiency or composure.
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times.
  • Remain positive and professional in all customer interactions.

Requirements

  • Previous 1 year customer service or customer support experience required.
  • Previous 1 year call center or office background experience required.
  • Technical savvy (able to toggle between multiple browsers & systems using dual monitors).
  • Previous remote work from home experience preferred.
  • Quick learner and able to work independently.
  • Type 35 words per minute accurately.
  • Strong phone and enthusiastic verbal communication skills along with active listening.
  • Must be 18 years of age.
  • A background check applicable with state and federal laws will be required.

What We Offer

  • Starting pay: $14.50/hour, plus shift differential (extra $1/hr nights & wkds).
  • Work hours: Shifts between 7:00am-5:30pm (CST). Work days: Mon-Fri + Every Other Weekend.
  • Paid training: typically 2 weeks in length from 8:00am-5:00pm (CST).
  • Status: Full time-Benefit(40 hrs) eligible 1st of month after 60 days.

Company Overview

Five Star Call Centers is a leading provider of customer service solutions. Our team is dedicated to delivering exceptional service to our clients, and we are looking for like-minded individuals to join us.



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