Fitness Operations Assistant

4 weeks ago

Ponca City, Oklahoma, United States Planet Fitness - United FP Management, LLC Full time
The Planet Fitness Mission

We at Planet Fitness are dedicated to providing a unique environment where everyone can feel comfortable and achieve their fitness goals in a judgement-free zone.

Our goal is to create a safe, energetic, and welcoming space where members can reach their full potential.

We are committed to delivering exceptional member experiences and ensuring the financial stability of our clubs.

As a key member of our team, you will play a critical role in assisting with the oversight of club operations and maintaining a high-energy environment in the Judgement Free Zone.

We want to give you the tools to succeed and work for a company that lives its Core Values: We Win Together, Be Better Every Day, Be Kind & Respectful, Do the Right Thing, and Everyone Matters.

Key Responsibilities:

  • Assist in the interviewing and recruitment process by completing initial phone interviews of member service representatives and fitness trainers.
  • Drive club metrics in alignment with business performance.
  • Lead by example and inspire teammates to deliver exceptional service and operational excellence.
  • Monitor inventory and review daily/weekly/monthly sales numbers with the club manager to identify opportunities and modify execution as needed to improve performance.
  • Uphold company standards to deliver the mission and values; manage a clean, friendly, and well-maintained club.
  • Ensure teammates consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness.
  • Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in 'like new' condition.
  • Front-end employees to promote career growth through training, development, and performance assessment.
  • Perform other duties as assigned by the Club Manager.

Requirements:

  • Must be a minimum of 18 years of age.
  • High School Diploma/GED equivalent.
  • Excellent Customer Service skills with a high degree of member care.
  • Previous experience leading teams in the retail or fitness environment.
  • Self-starter, motivated, and enthusiastic about creating the best experience for members.
  • Well-organized, reliable, detail-oriented, and able to work without direct supervision in a team environment.

About United FP Management, LLC

United FP Management, LLC is the largest developer and operator of fitness clubs under the Planet Fitness brand.

We operate in the High Value Low Price (HVLP) segment of the fitness market and serve 1.1 million members across 192 clubs.

We are diversely positioned across 14 states and multiple market types ranging from urban metro to small markets.

We are headquartered in Austin, Texas.

United FP is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies.

American Securities and its affiliates have approximately $23 billion under management and are based in New York with an office in Shanghai.

About Planet Fitness

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States.

We have more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, and Australia.

Our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone.

More than 90% of Planet Fitness stores are owned and operated by independent business men and women.

Note to Applicants

We have been made aware of an increasing number of hiring fraud schemes across numerous platforms.

Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment.

Any request for you to provide payment information during the application process is part of a fraud scheme.

We recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process.

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