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Event Systems Coordinator

2 months ago

Dover, Delaware, United States Poseidon Digital Full time

We are on the lookout for talented individuals with experience in the arts, culture, non-profit sectors, or other unique industries.

This position is entirely remote for candidates located in US time zones; the successful candidate will be employed by Poseidon Digital's US-based partner organization.

About Us

Our company is rapidly expanding, and we are eager to welcome exceptional individuals to our team to help drive our growth.

Joining us offers an opportunity to contribute to the realization of some of the most innovative music and visual experiences globally, within an unconventional company that values skill, determination, creativity, and kindness above all.

Our mission is fueled by:

• A commitment to excellence in our field.

• A passion for connecting art that enriches lives with its audiences.

• A desire to create a lasting impact and assist others in achieving theirs.

Position Overview: Event Systems Coordinator

The Event Systems Coordinator plays a vital role in various tasks associated with the organization and upkeep of events, including the creation and management of event schedules, establishing ticketing pages, and addressing cancellations or rescheduling. This role requires proficiency in using internal tools to generate reports, working with external platforms such as our ticketing provider (Vivenu), and developing new pages on our websites utilizing a CMS or WYSIWYG editor. Additionally, managing email campaigns through Mailchimp is a key responsibility.

As you become more familiar with the role, you will take ownership of specific tasks while providing support to others. This position demands a highly organized and detail-oriented individual who excels at adhering to established procedures.

Key responsibilities include setting up ticketing for live events, which encompasses adding new venues, dates, and ticket types, as well as generating essential sales reports for various teams. You will monitor live events for any changes, such as cancellations or rescheduling, and promptly communicate these updates to our customers. This role is crucial as it directly influences what millions of customers see regarding event dates and ticket availability across multiple venues.

Furthermore, you will collaborate with our venues regarding their representation, necessitating excellent communication and diplomacy skills. Basic web design and layout capabilities using drag-and-drop editors are also essential for success in this multifaceted role.

Main Responsibilities:
  • Create and manage events on the ticketing platform (Vivenu).
  • Collaborate with the Ticketing Coordinator to assess ticket and date inventory needs for each venue.
  • Develop and maintain public-facing web pages for each venue using WYSIWYG web editing software.
  • Add, remove, and manage event dates and ticket sales.
  • Coordinate with venues regarding their representation and any co-marketing initiatives.
  • Ensure automated surveys are distributed post-events; monitor survey results and summarize insights for the broader team.
  • Create bulk emails to inform customers in the event of cancellations.
  • Support the Systems and Ticketing team, assisting various departments. This role will involve a blend of development and process-driven tasks.
  • Address and resolve issues promptly for our teams.
  • Develop user-friendly graphical documentation for team members and provide training as necessary.
  • Perform additional duties as assigned.
  • Verify our online presence on venue websites.
  • Collaborate with the Ticketing/Media Buying team to establish/update pricing models on website links, documenting active pricing models for other teams.
  • Implement split tests across our web pages to inform design and messaging strategies.
  • Create and manage customer journeys as needed within Mailchimp.
  • Formulate and test new Mailchimp journeys as required.
  • Maintain post-show surveys.
  • Implement website translations as provided by the team.
  • Create venue-specific dashboards.
  • Complete task lists for new venue launches.
  • Conduct follow-up checks for venue launches.
  • Facilitate monthly and automated backups.
Required Skills and Qualifications:
  • Exceptional attention to detail and organizational skills.
  • Strong foundational IT and cloud application skills (experience with website software and email platforms like Mailchimp is preferred).
  • Basic design/layout skills using drag-and-drop tools.
  • Familiarity with basic marketing principles is preferred.
  • Outstanding professional interpersonal and communication skills.
  • Ability to perform under pressure.
  • Willingness to occasionally work late evenings and weekends, as collaboration with teams in the UK and event scheduling may require it (we strive to balance busy periods with time off to ensure no one is overworked).