Director of Claims Operations

2 days ago


San Antonio, Texas, United States USAA - United Services Automobile Association Full time
Job Title: Director of Claims Operations

At USAA, we're committed to delivering exceptional service to our members. As a Director of Claims Operations, you'll play a critical role in leading our claims contact center teams to achieve business results and drive member satisfaction.

About the Role

We're seeking a seasoned leader with a strong background in claims operations and customer service. As a Director of Claims Operations, you'll be responsible for:

  • Leading multiple teams in our new Claims Contact Center
  • Developing and implementing strategies to improve claims handling and member service
  • Coaching and developing managers to achieve business results and drive member satisfaction
  • Ensuring compliance with regulations and policies
  • Providing guidance on technical matters and monitoring claims reserves
What You'll Need

To be successful in this role, you'll need:

  • A Bachelor's degree or 4 years of related experience
  • 8 years of progressive customer service, operational, military or leadership experience, including 6 years of P&C experience with 4 years in claims
  • 3 years of direct team lead or management experience
  • Demonstrated team leadership, cross-functional collaboration, and claims accountabilities
What We Offer

As a Director of Claims Operations at USAA, you'll enjoy a competitive salary range of $138,230.00 - $248,810.00, plus a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, and paid time off. We're committed to supporting your career growth and development through ongoing training and education opportunities.


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