Director of Claims Operations
2 days ago
At USAA, we're committed to delivering exceptional service to our members. As a Director of Claims Operations, you'll play a critical role in leading our claims contact center teams to achieve business results and drive member satisfaction.
About the RoleWe're seeking a seasoned leader with a strong background in claims operations and customer service. As a Director of Claims Operations, you'll be responsible for:
- Leading multiple teams in our new Claims Contact Center
- Developing and implementing strategies to improve claims handling and member service
- Coaching and developing managers to achieve business results and drive member satisfaction
- Ensuring compliance with regulations and policies
- Providing guidance on technical matters and monitoring claims reserves
To be successful in this role, you'll need:
- A Bachelor's degree or 4 years of related experience
- 8 years of progressive customer service, operational, military or leadership experience, including 6 years of P&C experience with 4 years in claims
- 3 years of direct team lead or management experience
- Demonstrated team leadership, cross-functional collaboration, and claims accountabilities
As a Director of Claims Operations at USAA, you'll enjoy a competitive salary range of $138,230.00 - $248,810.00, plus a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, and paid time off. We're committed to supporting your career growth and development through ongoing training and education opportunities.
-
Claims Director
3 days ago
San Antonio, Texas, United States USAA Full timeAbout USAAAt USAA, we're dedicated to serving the financial security needs of our nation's military members and their families. Our mission is to provide exceptional service and support to those who have served our country.The OpportunityWe're seeking a highly skilled and experienced Claims Director to lead our Claims Contact Center team. As a key member of...
-
Claims Operations Manager
2 days ago
San Antonio, Texas, United States USAA Full timeJob Title: Manager, Claims OperationsAt USAA, we're seeking a dedicated Manager, Claims Operations to lead a team of Auto Injury Examiners. As a Manager, Claims Operations, you will be responsible for leading and being accountable for auto, property, and other claims operations member service employees who investigate, evaluate, and negotiate claims.Key...
-
Claims Service Representative
2 weeks ago
San Antonio, Texas, United States USAA Full timeAbout the RoleWe are seeking a highly skilled and dedicated Claims Service Representative to join our team at USAA. As a Claims Service Representative, you will be responsible for providing exceptional customer service to our members regarding auto and property claims.Key ResponsibilitiesDocument First Notice of Loss by obtaining relevant information for...
-
Claims Contact Center Representative
3 weeks ago
San Antonio, Texas, United States USAA Full timeAbout the RoleWe are seeking a highly skilled and dedicated Claims Contact Center Representative to join our team at USAA. As a Claims Contact Center Representative, you will be responsible for providing exceptional customer service to our members regarding claims related to auto and property First Notice of Loss (FNOL) claims.Key ResponsibilitiesDocument...
-
Injury Claims Examiner
3 weeks ago
San Antonio, Texas, United States USAA Full timeAbout USAAUSAA is a mission-driven organization dedicated to serving the financial security needs of U.S. military members and their families. Our core values of honesty, integrity, loyalty, and service guide everything we do, from how we treat our members to how we treat each other.The OpportunityWe are seeking a skilled Injury Examiner to join our team. As...
-
Injury Claims Adjuster
2 days ago
San Antonio, Texas, United States USAA Full timeAbout the OpportunityAs a dedicated Injury Adjuster at USAA, you will play a critical role in facilitating the financial security of millions of U.S. military members and their families. Your expertise in adjusting non-attorney involved soft tissue bodily injury or auto PIP/MP medical claims will be essential in ensuring that our members receive the best...
-
SIU Claims Investigator
3 weeks ago
San Antonio, Texas, United States USAA Full timeAbout the RoleWe are seeking a skilled SIU Case Manager to join our team at USAA. As a key member of our team, you will play a critical role in evaluating and concluding claims identified by SIU Investigators as having elements of fraud or an intentional act.As an SIU Case Manager, you will investigate unusual, questionable, or suspicious claims or...
-
Insurance Claims Examiner
1 week ago
San Antonio, Texas, United States University Health System- San Antonio Full timeJob SummaryWe are seeking a highly skilled Insurance Claims Examiner to join our team at University Health System- San Antonio. As an Insurance Claims Examiner, you will be responsible for reviewing accounts to ensure accurate reimbursement and identifying payor issues affecting payment delays.Key ResponsibilitiesReview accounts to ensure accurate...
-
Claims Process Specialist
4 weeks ago
San Antonio, Texas, United States SafeRide Health Full timeJob Title: Claims Process SpecialistSafeRide Health is seeking a highly skilled Claims Process Specialist to join our team. As a Claims Process Specialist, you will play a critical role in ensuring the accuracy and efficiency of our claims processing operations.Key Responsibilities:Facilitate data processing and payment to NEMT/TNC/IPT providers.Perform...
-
Operations Director
1 day ago
San Antonio, Texas, United States Enhance Recruiting Full timeJob OverviewWe are seeking an experienced and results-driven Operations Manager to lead our Vegetation Management Department in the San Antonio / Austin area. This is a great opportunity to join a dynamic team and thrive in a professional and fun-loving work environment.Key Responsibilities:Manage all aspects of the Vegetation Management Department,...
-
Risk Management Claims Support Specialist
2 weeks ago
San Antonio, Texas, United States City of San Antonio Texas Full timeJob SummaryWe are seeking a highly organized and detail-oriented Claims Assistant to join our team at the City of San Antonio Texas. As a Claims Assistant, you will provide critical support to the Claims Section in the Office of Risk Management, assisting with the processing and administration of claims information.Key ResponsibilitiesAssist with the...
-
Risk Management Claims Support Specialist
1 week ago
San Antonio, Texas, United States City of San Antonio Texas Full timeJob SummaryWe are seeking a highly organized and detail-oriented Claims Assistant to join our team at the City of San Antonio Texas. As a Claims Assistant, you will provide critical support to the Claims Section in the Office of Risk Management, ensuring the efficient processing and administration of claims information.Key ResponsibilitiesAssist with the...
-
Senior Claims Examiner
3 weeks ago
San Antonio, Texas, United States Optum Full timeJob Title: Senior Claims ExaminerWe are seeking a highly skilled Senior Claims Examiner to join our team at Optum. As a Senior Claims Examiner, you will play a critical role in reviewing, analyzing, and researching complex healthcare claims to ensure accuracy and timely processing.Key Responsibilities:Review and process medical claims based on standard...
-
Claims Service Representative
4 weeks ago
San Antonio, Texas, United States USAA Full timeAbout the RoleUSAA is seeking a highly skilled Claims Service Representative to join our team. As a Claims Service Representative, you will be responsible for providing exceptional customer service to our members regarding auto and property claims. You will be the first point of contact for members, responding to their inquiries, and resolving their claims...
-
Claims Service Representative
3 weeks ago
San Antonio, Texas, United States USAA Full timeAbout the RoleWe are seeking a highly skilled and dedicated Claims Service Representative to join our team at USAA. As a Claims Service Representative, you will be responsible for providing exceptional customer service to our members regarding claims related to auto or property First Notice of Loss (FNOL) claims.You will be the first point of contact for our...
-
Claims and Correspondence Coordinator
7 days ago
San Antonio, Texas, United States South Texas Radiology Group Full timeJob Title: Correspondence and Insurance Claims ClerkJob Summary:The Correspondence and Insurance Claims Clerk is a vital member of our team at South Texas Radiology Group, responsible for ensuring the efficient and timely processing of Requests for Information (RFI) and other correspondence. This role requires strong organizational skills, attention to...
-
Fraud Claims Specialist
4 weeks ago
San Antonio, Texas, United States Apex Systems Full time{"Job Title": "Fraud Specialist", "Job Summary": "We are seeking a highly skilled Fraud Specialist to join our team at Apex Systems. As a Fraud Specialist, you will be responsible for processing actionable alerts, conducting research, and analyzing fraud claims. You will also be responsible for reviewing accounts and transactions for fraud activity, taking...
-
Correspondence and Insurance Claims Specialist
3 weeks ago
San Antonio, Texas, United States South Texas Radiology Group Full timeJob Title: Correspondence and Insurance Claims ClerkJob Summary:The Correspondence and Insurance Claims Clerk plays a vital role in the efficient processing of Requests for Information (RFI) and ensuring that all correspondence is properly documented. This position is responsible for the timely review and mailing of paper insurance claims, as well as...
-
Senior Injury Claims Adjuster
2 days ago
San Antonio, Texas, United States USAA Full timeAbout the RoleUSAA is seeking a highly skilled and experienced Senior Injury Claims Adjuster to join our team. As a key member of our claims resolution team, you will be responsible for adjusting attorney-involved moderately complex bodily injury and UM claims, as well as catastrophic auto PIP/MP medical claims.Key ResponsibilitiesIdentify and manage...
-
Correspondence and Insurance Claims Specialist
4 weeks ago
San Antonio, Texas, United States South Texas Radiology Group Full timeJob Title:Correspondence and Insurance Claims ClerkJob Summary:The Correspondence and Insurance Claims Clerk is responsible for the efficient and timely processing of Requests for Information (RFI) and ensuring that all correspondence activity is properly documented. This role also involves the final review and mailing of paper insurance claims in accordance...