Operations Director

4 weeks ago

San Antonio, Texas, United States Enhance Recruiting Full time
Job Overview

We are seeking an experienced and results-driven Operations Manager to lead our Vegetation Management Department in the San Antonio / Austin area. This is a great opportunity to join a dynamic team and thrive in a professional and fun-loving work environment.

Key Responsibilities:

  • Manage all aspects of the Vegetation Management Department, including contract administration, asset management, and day-to-day operations.
  • Provide effective leadership between customers and within the department, ensuring high levels of customer satisfaction and adherence to industry standards.
  • Develop and manage an annual budget for the department, as well as assist with the overall budget for the organization.
  • Act as a subject matter expert in all aspects of Vegetation Management programs, monitoring and evaluating regulatory changes for compliance and new business opportunities.
  • Direct the company's Customer Satisfaction program, including claims management.
  • Oversee hiring, training, employee retention, and terminations of subordinates.
  • Establish procedures to monitor the results of delegations, assignments, or projects.

Requirements:

  • 5 years of experience in an operational leadership role, preferably in the vegetation management, construction management, or utility industry.
  • Knowledge of regulatory changes associated with the arboriculture industry.
  • Knowledge of ANSI Z133 and OSHA standards.
  • Effective project management skills.
  • Experience in the field of vegetation management for electric distribution and transmission right-of-way.
  • Possesses computer and technology skills, including the use of processing software such as Excel, Word, and general concepts of Payroll Software.
  • Actively participates in industry organizations and acts as a leading expert in this field.
  • International Society of Arboriculture (ISA) Arborist Certification, Utility Specialist Certification, and/or Certified Pesticide Applicator certification(s) preferred.
  • Must possess a current, legally valid driver's license and meet the Company's driving record requirements.
  • Must pass a required background check.

Qualities:

  • Ability to respond to complicated inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to effectively present information to top management, public groups, and/or boards of directors.
  • Ability to interpret rules and regulations for the corporation.
  • Ability to speak clearly and persuasively in positive or negative situations.
  • Ability to manage difficult or emotional customer situations while maintaining a professional and courteous demeanor.
  • Ability to respond promptly to customer needs and solicit dialog with customers to improve or exceed customer expectations.
  • Ability to maintain positive and productive working relationships with various individuals and groups.
  • Ability to prioritize, schedule, organize, focus on, and complete work.
  • Action-oriented, detail-oriented, goal-oriented, and budget-oriented.
  • Ability to multi-task and effectively manage time in a dynamic environment.

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