Customer Service Claims Representative

4 weeks ago

San Antonio, Texas, United States USAA Full time

About the Role:

We are seeking a highly skilled Customer Service Claims Representative to join our team at USAA. As a key member of our contact service center, you will be responsible for providing exceptional claims service to our members regarding auto and property First Notice of Loss (FNOL) claims.

Key Responsibilities:

  • Document First Notice of Loss by obtaining relevant information for effective claim investigation.
  • Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.
  • Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.
  • Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.
  • Resolve status inquiries and, when appropriate, route to handling adjuster.
  • Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.

Requirements:

  • High School Diploma or GED
  • Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.
  • Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.
  • Ability to prioritize and multi-task while navigating through multiple business applications.
  • Successful completion of a job-related assessment(s) is required.
  • May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees)

What We Offer:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

The hiring range for this position is: $43,750 to $45,750. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

For more details on our outstanding benefits, visit our benefits page on #SAreadytowork

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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