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Credit Administrative Associate

2 months ago

Kansas City, Missouri, United States National Guard Employment Network Full time
Job Description

Position Overview:

The Credit Administrative Associate will provide essential office support to the Credit Department, focusing on managing the Credit Inbox and performing other credit-related tasks. This role is crucial for the effective distribution of incoming credit emails, coordination of correspondence, and maintenance of documents and records.

The ideal candidate will be accessible, dependable, and able to work with a sense of urgency in a demanding environment.

Key Responsibilities:
  • Email Management: Open, evaluate, and distribute incoming Credit emails to Credit Representatives, Credit Analysts, Credit Supervisors, and other departments as needed.
  • Collaboration: Work closely with Credit co-workers, AR, and Cash Department.
  • Record Keeping: Maintain and organize files and documents in Docuware.
  • COD Processing: Set up, complete, and file COD applications in Salesforce; update and file documents in the Docuware filing system.
  • Coordination: Work with the Tax Department and branches regarding COD and tax-exempt accounts; manage the Credit Application Tracker.
  • System Updates: Review, release, hold transactions in the ERP System (M3); raise credit limits in M3 with required review approvals.
  • Customer Account Management: Review and process credit references, vendor forms, and customer master data changes, update customer accounts and notes in Salesforce.
  • Reporting: Pull Credit Bureau reports and handle customer account information updates.
  • Internal Communication: Initiate contact with internal credit personnel, branches, and sales staff to ensure timely communication of requests.
  • Internal Credit Meeting: Take notes, then send summary of information to the team. Add any updated policy or process to credit job aid and credit response sheet.
  • IT Support: Request internal IT tickets for system-related issues as needed.
  • Compliance: Stay updated with accounting/finance systems and AR processes, including SOX compliance. Work with and in Credit Limit Report.
  • Application Processing: Set up Parts/Service Applications with necessary approvals; file credit applications, tax certificates, certificates of insurance (COI), and legal documents in Docuware Fling system.
  • Additional Duties: Accept additional tasks or projects as assigned by management.
Requirements:
  • Availability: Must be available and accessible during the core work hours of 8:00 AM to 5:00 PM, Monday through Friday.
  • Education: High school diploma and or college associates degree.
  • Experience: Minimum of 2 years as an administrative assistant in a high-volume department.
  • Technical Skills: Proficient in MS Outlook; basic user capability in MS Excel.
  • Organizational Skills: Highly organized, detail-oriented, and able to handle a high volume of email and tasks with urgency.
  • Work Ethic: Dependable, proactive, and able to adjust priorities quickly. Team Player with high level of dedication.
  • Technical Proficiency: Working knowledge of Microsoft Office Word, Excel, and Outlook.
  • Communication Skills: Comfortable communicating with customers in a metrics-driven environment. Excellent verbal and written communication skills.
  • Technological Adaptability: Ability to navigate multiple technologies, systems, while engaging and managing the credit inbox.
  • Decision-Making: Effective communication, decision-making, and problem-solving skills.
  • Critical Thinking: Think critically and exercise independent judgment.
  • Time Management: Effective time management skills. Must be able to adapt to fast-paced, fast-changing environment.
  • Physical Requirements: Required to sit for extended periods. Standing, walking, climbing stairs, and use of hands and arms, occasional lifting or moving up to fifteen pounds.