Chromatography Field Service Specialist

3 weeks ago


Torrance, California, United States Thermo Fisher Scientific Full time
Job Summary

We are seeking a skilled Chromatography Field Service Engineer to join our team at Thermo Fisher Scientific. As a key member of our service team, you will be responsible for providing technical support and maintenance services to our customers in the Los Angeles area and surrounding regions.

Key Responsibilities
  • Perform on-site installation and preventive maintenance of chromatography and mass spectrometer equipment at customer labs
  • Handle personal parts inventories, complete job tasks, and complete service reports using service ticket management software
  • Familiarize customers with instrument functionality, hardware, and software
  • Provide a communication link between the customer and the company to ensure effective service is provided
  • Regularly attend factory-provided technical and service training on innovative products developed by Thermo Fisher Scientific
  • Work in conjunction with Service and Sales teams
  • Review customer data and run factory protocols to troubleshoot instrumentation
  • Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs
Requirements
  • Technical knowledge and experience maintaining HPLC, IC, or MS systems
  • Field service experience
  • Minimum education and experience requirement: High school diploma or equivalent required; 3+ years of maintenance on chromatography equipment experience strongly preferred; Bachelor's degree preferred or equivalent work experience
What We Offer

At Thermo Fisher Scientific, we offer a comprehensive Total Rewards package that includes:

  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

The hourly pay range estimated for this position based in California is $25.60–$38.40.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.



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