Field Service Engineer
2 weeks ago
We're a pioneering company that's revolutionizing the marine industry with our cutting-edge electric water sport boats. Our mission is to provide a sustainable and enjoyable boating experience for all.
Job Title: Field Service EngineerWe're seeking a highly skilled and motivated Field Service Engineer to join our team. As a key member of our Field Operations team, you'll be responsible for delivering exceptional customer service, troubleshooting and resolving technical issues, and collaborating with our engineering and production teams to drive continuous improvement.
Responsibilities:- Provide world-class customer service to Arc customers and internal stakeholders
- Develop and maintain robust service standards, processes, and documentation
- Create and manage service BOMs, work instructions, specifications, and tool kits
- Troubleshoot and resolve technical issues on completed vehicles
- Prioritize and project manage service trips for internal and customer vehicles
- Collaborate with mechanical, electrical, and production engineering teams to implement feedback and mitigate field service-related risks
- Collaborate with sales, delivery, and customer experience teams
- Bachelor's degree in an engineering or related discipline
- At least 2-3 years of industry experience
- Experience building and troubleshooting vehicles and/or electromechanical systems
- Experience interpreting engineering drawings, schematics, and/or instructions
- A people-centric mindset to aid relationship building and service execution
- A pragmatic and solutions-oriented approach
- Ability to operate independently and make data-backed decisions
- Clear written and verbal communication
- Talented teammates that challenge you to be better
- Access and input to a wide range of business activities
- Salary between $105,000-$175,000
- Semi-annual bonuses tied to impact
- A meaningful equity stake
- An opportunity to have an outsized impact on industry-defining vehicles
- The ability to drive positive environmental change through your work
- Nearly free health insurance (we cover 99%) and a 401k
- Generous parental leave
- Daily lunches, plenty of snacks, lots of swag, and more
- Boat rides
We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about innovation, sustainability, and delivering exceptional customer service, we'd love to hear from you.
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