Field Service Specialist
1 day ago
Job Title: Field Service Specialist
Job Summary:
Peak Technologies is seeking a highly skilled Field Service Specialist to join our team. As a Field Service Specialist, you will be responsible for providing exceptional service and support to our customers, ensuring their equipment is functioning optimally and resolving any issues in a timely and professional manner.
Key Responsibilities:
- Provide Technical Support: Troubleshoot and resolve technical issues with our customers' equipment, ensuring minimal downtime and maximum productivity.
- Install and Maintain Equipment: Install, maintain, and repair our customers' equipment, including forms handling equipment (FHE).
- Develop Contingency Plans: Develop effective support plans to ensure seamless service delivery, even in the event of unexpected issues.
- Promote Sales Opportunities: Identify and capitalize on sales opportunities to increase revenue and grow the business.
- Maintain Accurate Records: Document all field activities, expenses, and time reporting to ensure accurate records and compliance with company policies.
- Provide Excellent Customer Service: Deliver exceptional customer service, ensuring customer satisfaction and loyalty.
- Collaborate with Internal Teams: Work closely with internal teams, including sales and marketing, to ensure seamless service delivery and maximize business opportunities.
Requirements:
- Technical Expertise: Near-expert level technical background in electro-mechanical devices, such as printers, kiosk/ATM devices, or equivalent experience.
- Education and Certifications: Associate Degree required and/or 5-plus years of equivalent work experience in field service, IT, or a similar industry. Certification in information technology, process improvement, or similar disciplines is desired.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal teams, and external partners.
- Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues and develop effective solutions.
- Time Management and Organization: Excellent time management and organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
- Physical Demands: Ability to lift 50 lbs without limitations or constraints, and to travel extensively throughout the country.
About Peak Technologies:
Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. We are a trusted business partner for some of the world's largest companies, and we are committed to delivering transformational business solutions and results that deliver greater ROI and outstanding value.
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